Client Services Manager
1 month ago
Job Summary
The Client Services Manager at Cielo Talent is responsible for leading a team of recruiters to deliver exceptional service to clients across multiple accounts. This role requires building strong relationships with key client contacts to achieve talent acquisition partnership goals.
Key Responsibilities
- Lead a high-performing team to provide high-quality services focused on exceeding client expectations.
- Set clear performance standards and goals for the team, assessing progress and addressing gaps.
- Provide leadership and coaching to direct reports, establishing regular communications and providing in-the-moment feedback.
- Complete performance management processes, including providing feedback and addressing gaps.
- Partner with internal Cielo teams and client leaders to ensure successful client implementation.
- Develop recruiting metrics and analytics to drive decision-making and improve service delivery.
Requirements
- Prior experience in a results-oriented talent acquisition role or human resources.
- Experience coaching peers or managing a team.
- Exposure to various recruitment technologies, including Applicant Tracking Systems and social media tools.
- Strong proficiency in Microsoft Office Suite.
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