Client Services Manager

1 month ago


Gurgaon, Haryana, India Cielo Talent Full time

Job Summary

The Client Services Manager at Cielo Talent is responsible for leading a team of recruiters to deliver exceptional service to clients across multiple accounts. This role requires building strong relationships with key client contacts to achieve talent acquisition partnership goals.

Key Responsibilities

  • Lead a high-performing team to provide high-quality services focused on exceeding client expectations.
  • Set clear performance standards and goals for the team, assessing progress and addressing gaps.
  • Provide leadership and coaching to direct reports, establishing regular communications and providing in-the-moment feedback.
  • Complete performance management processes, including providing feedback and addressing gaps.
  • Partner with internal Cielo teams and client leaders to ensure successful client implementation.
  • Develop recruiting metrics and analytics to drive decision-making and improve service delivery.

Requirements

  • Prior experience in a results-oriented talent acquisition role or human resources.
  • Experience coaching peers or managing a team.
  • Exposure to various recruitment technologies, including Applicant Tracking Systems and social media tools.
  • Strong proficiency in Microsoft Office Suite.


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