Global Client Account Manager

7 days ago

Gurgaon, Haryana, India American Express Global Business Travel Full time

Embark on a rewarding career with American Express Global Business Travel, where your expertise in client management will make a lasting impact. As a seasoned professional, you'll play a pivotal role in cultivating strong relationships with our esteemed clients.

About the Opportunity

We are seeking an experienced Global Client Account Manager to join our dynamic team. In this key position, you will be responsible for managing inbound call and email queries from clients, providing expert assistance with their account-related needs and concerns. Your consultative approach will enable you to build trusting relationships, offering insightful recommendations to help our clients achieve their objectives while enhancing their value to American Express Global Business Travel.

Key Responsibilities

  • Client Relationship Management: Proactively engage with clients to build trust, foster open communication, and provide exceptional support throughout the account lifecycle.
  • Cross-Functional Collaboration: Liaise with internal teams, including Servicing and Support, to ensure seamless issue resolution and effective problem-solving.
  • Data Analysis and Insights: Utilize data-driven insights to assess client needs, identify areas for improvement, and develop tailored solutions to drive business growth.
  • Implementation and De-implementation: Effectively manage client implementations and de-implementations, ensuring smooth transitions and optimal outcomes.
  • Communication and Reporting: Provide regular updates and reports to client key contacts, ensuring transparency and accountability throughout the engagement.
  • Training and Development: Stay up-to-date with industry trends, best practices, and company policies to enhance your skills and knowledge, ultimately benefiting the client and American Express Global Business Travel.

About You

We're looking for an accomplished professional with a proven track record in client management, preferably with 6-9 years of experience. Your exceptional communication skills, attention to detail, and ability to work effectively in a fast-paced environment will serve you well in this role. As a global citizen, you'll thrive in a dynamic, multicultural setting, where collaboration and empathy are essential.

Earnings and Benefits

As a valued member of our team, you can expect a competitive salary range of $80,000 - $120,000 per annum, depending on your level of experience and qualifications. Our comprehensive benefits package includes:

  • Flexible Benefits: Enjoy a personalized benefits program, tailored to your individual needs, which may include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel Perks: Take advantage of exclusive travel deals from major providers, offering discounts on flights, hotels, cruises, car rentals, and other travel essentials.
  • Professional Growth: Pursue your interests through global tuition assistance, access to over 20,000 courses on our learning platform, leadership development opportunities, and new job openings available to internal candidates first.
  • Diversity, Equity, and Inclusion: Join our inclusive community, centered around common identities or initiatives, to discuss challenges, share achievements, and drive company awareness and action.
  • Wellbeing Resources: Access mental and emotional health support for you and your immediate family, promoting overall wellbeing and resilience.

What We Offer

In addition to our attractive compensation and benefits package, you'll have the opportunity to work for a leading global organization that values diversity, equity, and inclusion. Our commitment to creating a workplace culture that celebrates individuality, fosters innovation, and promotes collaboration will inspire you to grow professionally and personally.

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