Global Technical Support Professional

6 days ago


Gurgaon, Haryana, India Ciena India Private Limited (non STPI) Full time
Job Overview
Ciena India Private Limited is seeking a highly skilled Global Technical Support Professional to join our team. This role will involve providing expert-level technical consultation to the Global Customer Care organization, analyzing customer cases to drive improvements to the Ciena Product Life Cycle process, and working closely with design and manufacturing teams to resolve field issues.

Key Responsibilities
- Provide technical expertise to support the development of high-quality products and services
- Collaborate with cross-functional teams to identify and resolve technical issues
- Analyze complex data to inform product improvement initiatives
- Develop and maintain knowledge base content to support customer queries
- Participate in on-call rotations to provide 24/7 support for critical issues

Requirements
- Bachelor's degree in a technical field (e.g., Engineering, Computer Science) from a recognized university
- 5-10 years of experience in technical support or a related field
- Strong understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet, and switching systems
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
- Excellent analytical, problem-solving, and communication skills
- Ability to work independently and collaboratively as part of a global team

Benefits
- Competitive salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

About Ciena
Ciena India Private Limited is a leading technology company that values diversity, equity, and inclusion. We strive to create a work environment that fosters innovation, creativity, and employee well-being. If you are passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply.

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