HR Services Professional – Global Support Center
3 weeks ago
HR Services Analyst Role Overview
The HR Services Analyst provides support to employees on various HR topics, including payroll, benefits, and human resources. This role requires excellent customer service skills, knowledge of HR practices, and the ability to educate employees on self-service tools and resources.
Key Responsibilities
- Provide timely and accurate responses to employee inquiries via phone, chat, web portal, or email.
- Utilize available tools and knowledge to provide education and coaching to employees on HR topics.
- Proactively identify and escalate complex inquiries/issues to the appropriate escalation point for research and resolution.
- Solve problems through active listening, troubleshooting, and critical thinking.
- Collaborate with colleagues to improve processes and drive efficiencies.
Required Qualifications
- 1+ years of customer service experience.
- Proficiency with MS Office suite of software.
- Organized with strong attention to detail.
- Ability to multi-task and demonstrate strong follow-through.
About Ameriprise India LLP
Ameriprise India LLP is a U.S.-based financial planning company with a global presence. We offer a collaborative culture that rewards individual contributions and provides opportunities for professional growth.
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