Global HR Support Specialist
2 weeks ago
The HR Services Analyst role is a vital part of our Global HR Service Center, providing expert support to employees on key HR topics. As a key point of contact, you will deliver exceptional customer service, responding to inquiries and providing education and coaching to employees on HR-related matters. Your passion for customer service and knowledge of human resources will enable you to quickly and accurately resolve questions and issues, ensuring a positive experience for our employees.
Key Responsibilities
- Provide timely and accurate responses to employee inquiries via phone, chat, web, or email.
- Utilize available tools and knowledge to respond to questions and educate employees on HR-related topics.
- Proactively identify and escalate complex issues to the appropriate escalation point for resolution.
- Maintain the highest level of confidentiality and protect sensitive employee data.
- Collaborate with the HR team to identify areas for process improvements and recommend changes to drive efficiencies and enhance the employee experience.
Requirements
- 1+ years of customer service experience.
- Proficiency in MS Office Suite and ability to learn new software applications.
- Strong organizational and time management skills with attention to detail.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Bachelor's degree in a related field of study.
- Previous experience in HR service or contact center supporting HR, payroll, and/or benefits.
- Experience with case management/CRM software.
About Ameriprise Financial
Ameriprise Financial has been dedicated to helping clients achieve their financial goals for over 125 years. As a global financial planning company, we offer a collaborative and inclusive culture, rewarding our team members for their contributions and providing opportunities to grow professionally and personally. We are an equal opportunity employer, committed to diversity and inclusion.
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