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HR Services Analyst – Global HR Contact Center

1 month ago

Gurgaon, Haryana, India Ameriprise Financial Full time
Job Summary
We are seeking a skilled HR Services Analyst to join our Global HR Service Center team. As a key member of our team, you will provide exceptional customer service to employees, responding to their inquiries and concerns related to payroll, benefits, and human resources topics. Your passion for customer service and knowledge of human resources will enable you to quickly and accurately respond to questions received via phone, chat, web portal, or email.

Key Responsibilities
Provide accurate and timely responses to employee inquiries and concerns.
Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how to obtain information on their own in the future.
Probe for information to diagnose issues and determine the best course of action to assist employees with resolution.
Demonstrate compassion, sound judgment, and understanding to diffuse upset employees.
Properly identify and escalate complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution.
Solve problems through active listening, troubleshooting, and critical thinking.
Leverage experience from employee interactions to identify points of confusion or lack of knowledge with human resources practices and procedures and recommend changes that will lead to increased employee self-service and understanding.
Recommend process improvements to drive efficiencies and improve the overall employee experience.
Ensure employee privacy, including confidentiality and protection of sensitive data.

Requirements
1+ years of customer service experience
Proficiency with MS Office suite of software (Outlook, Teams, Word, Excel)
Organized with strong attention to detail
Ability to multi-task and demonstrate strong follow-through
Excellent written and verbal communication

About Our Company
Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven, and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status, or any other basis prohibited by law.