Technical Associate

3 days ago


Gurgaon, Haryana, India Publicis Re:Sources Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at Publicis Re:Sources. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring their IT systems are fully functional and up-to-date.

About the Role

This is a key role within our organization, requiring strong communication skills, technical expertise, and the ability to work effectively in a fast-paced environment. As an IT Support Specialist, you will be the first point of contact for clients with technical issues, and your primary responsibility will be to resolve these issues efficiently and effectively.

Responsibilities
  • Provide technical support and assistance to clients via phone, email, or remote desktop applications
  • Diagnose and troubleshoot system issues, identifying root causes and implementing solutions
  • Escalate unresolved issues to internal teams as necessary, ensuring timely resolution
  • Document technical knowledge and updates in the form of IT/Customer notes in ticket
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Requirements

To succeed in this role, you will need:

  • A B.Tech or equivalent degree in Information Technology or a related field
  • Minimum 1 year experience in information technology or technical support
  • Strong understanding of software/hardware platforms, OS, Network, and voice infrastructure
  • Familiarity with remote desktop applications and help desk software (e.g. Bomgar)
  • Ability to work in a fast-paced self-directed environment
  • Extensive familiarity with Windows operating systems and MS Office products
What We Offer

In return for your skills and experience, we offer a competitive salary of $50,000 per annum, plus benefits including health insurance, retirement plan, and paid time off.



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