Technical Support Professional

5 days ago


Gurgaon, Haryana, India Publicis Re:Sources Full time

We are seeking an Associate with a passion for delivering exceptional technical solutions and customer service excellence.

As part of our growing team at Publicis Re:Sources, this role offers an exciting opportunity to utilize your analytical skills and expertise in resolving complex technical issues.

Key Responsibilities:

• Provide timely and effective resolution to customer technical inquiries via multiple channels

• Utilize troubleshooting techniques to diagnose system problems and implement fixes

• Maintain accurate records of issues and track progress towards resolution

• Communicate technical information clearly and concisely to customers

• Develop and document technical knowledge and best practices

Requirements:

• Bachelor's degree in IT or related field

• MCP certification

• At least 3 years of experience in technical support

• Strong analytical and communication skills

**Estimated Annual Salary:** ₹9.50 Lakhs - ₹15.50 Lakhs (Based on Industry Standards and Location)



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