Technical Support Professional
5 days ago
We are seeking an Associate with a passion for delivering exceptional technical solutions and customer service excellence.
As part of our growing team at Publicis Re:Sources, this role offers an exciting opportunity to utilize your analytical skills and expertise in resolving complex technical issues.
Key Responsibilities:
• Provide timely and effective resolution to customer technical inquiries via multiple channels
• Utilize troubleshooting techniques to diagnose system problems and implement fixes
• Maintain accurate records of issues and track progress towards resolution
• Communicate technical information clearly and concisely to customers
• Develop and document technical knowledge and best practices
Requirements:
• Bachelor's degree in IT or related field
• MCP certification
• At least 3 years of experience in technical support
• Strong analytical and communication skills
**Estimated Annual Salary:** ₹9.50 Lakhs - ₹15.50 Lakhs (Based on Industry Standards and Location)
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