Customer Support Professional
3 days ago
We are seeking a highly skilled Customer Support Professional to join our team at Teleperformance. This exciting role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support to clients.
About the Role:This is a challenging and rewarding position that requires strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences. As a Customer Support Professional, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and concerns in a timely and professional manner
- Provide accurate and up-to-date information on products and services
- Collaborate with internal teams to resolve complex customer issues
To succeed in this role, you will need:
- A graduate or undergraduate degree from a recognized institution
- Excellent communication and interpersonal skills
- A minimum of 6 months of experience in a BPO sector with valid documents
- The ability to work in a rotational shift pattern, including evenings and weekends
We offer a competitive salary of ₹29,000 CTC per annum, plus additional benefits such as:
- A rotating shift schedule with 5 days of work and 2 days of rest
- A casual leave policy after the initial 3-month probation period
- Both sides cab facility within the hiring zone
At Teleperformance, we value our employees and offer a range of benefits and perks, including:
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- Opportunities for career growth and advancement
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