Customer Support Professional

3 days ago


Gurgaon, Haryana, India Teleperformance Full time

We are seeking a highly skilled Customer Support Professional to join our team at Teleperformance. This exciting role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support to clients.

About the Role:

This is a challenging and rewarding position that requires strong communication skills, problem-solving abilities, and a passion for delivering excellent customer experiences. As a Customer Support Professional, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Provide accurate and up-to-date information on products and services
  • Collaborate with internal teams to resolve complex customer issues
Requirements:

To succeed in this role, you will need:

  • A graduate or undergraduate degree from a recognized institution
  • Excellent communication and interpersonal skills
  • A minimum of 6 months of experience in a BPO sector with valid documents
  • The ability to work in a rotational shift pattern, including evenings and weekends
Salary and Benefits:

We offer a competitive salary of ₹29,000 CTC per annum, plus additional benefits such as:

  • A rotating shift schedule with 5 days of work and 2 days of rest
  • A casual leave policy after the initial 3-month probation period
  • Both sides cab facility within the hiring zone
What We Offer:

At Teleperformance, we value our employees and offer a range of benefits and perks, including:

  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Opportunities for career growth and advancement


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