Customer Support Associate

2 weeks ago


Gurgaon, Haryana, India Genpact Full time
Job Overview

We are seeking a highly motivated and skilled Customer Support Associate to join our team at Genpact in Gurugram, Haryana, India. This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.

About the Role

This position involves providing top-notch support to our clients, resolving their queries and concerns in a timely and professional manner. As a Customer Support Associate, you will be the first point of contact for our clients, handling their issues and ensuring their satisfaction.

Key Responsibilities
  • Respond to client inquiries via phone, email, or chat
  • Resolve client complaints and concerns in a professional and timely manner
  • Provide product information and assistance as needed
  • Escalate complex issues to senior team members when necessary
Requirements

To succeed in this role, you will need:

  • A degree in any field (freshers and experienced candidates both welcome)
  • Excellent communication and problem-solving skills
  • Able to work in a rotational shift environment
What We Offer

As a valued member of our team, you can expect:

  • A competitive estimated salary of ₹400,000 - ₹600,000 per annum (dependent on experience)
  • A one-way cab facility within the transportation zone
  • A 5-day work-from-office schedule


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