Customer Support Associate
2 weeks ago
We are seeking a highly motivated and skilled Customer Support Associate to join our team at Genpact in Gurugram, Haryana, India. This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.
About the RoleThis position involves providing top-notch support to our clients, resolving their queries and concerns in a timely and professional manner. As a Customer Support Associate, you will be the first point of contact for our clients, handling their issues and ensuring their satisfaction.
Key Responsibilities- Respond to client inquiries via phone, email, or chat
- Resolve client complaints and concerns in a professional and timely manner
- Provide product information and assistance as needed
- Escalate complex issues to senior team members when necessary
To succeed in this role, you will need:
- A degree in any field (freshers and experienced candidates both welcome)
- Excellent communication and problem-solving skills
- Able to work in a rotational shift environment
As a valued member of our team, you can expect:
- A competitive estimated salary of ₹400,000 - ₹600,000 per annum (dependent on experience)
- A one-way cab facility within the transportation zone
- A 5-day work-from-office schedule
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