Customer Support Associate Role

16 hours ago


Gurgaon, Haryana, India Genpact Full time

Genpact is a global professional services firm offering innovative solutions to transform businesses.

We are seeking an experienced Voice/Chat Support Associate to join our team in Gurgaon, India.

This role involves providing world-class customer support experience while handling inbound phone calls from members regarding disputed transactions.

The ideal candidate will possess excellent communication skills, with the ability to capture relevant information accurately and efficiently.

A strong background in US-based banking, fintech, or crypto domains is highly desirable, along with proven problem-solving skills and logical thinking.

We offer a competitive salary of ₹350,000 - ₹500,000 per annum, depending on qualifications and experience.

Key responsibilities include:

  • Servicing inbound phone calls from members requesting service and support
  • Initiating dispute claims forms for investigation within regulatory timelines
  • Validating member identity and safeguarding sensitive information
  • Effective communication with members using internal and third-party web tools

Requirements:

  • Graduate degree preferred
  • Strong English communication skills (written and verbal)
  • Experience in dispute intake or similar banking/fintech process
  • Rotational shifts in a 24/7 work environment

We offer a dynamic work environment that values diversity, respect, and integrity.

Join us at Genpact and be part of a team that shapes the future of professional services.



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