Customer Success Associate

6 days ago


Gurgaon, Haryana, India Nexgenhiringexperts Full time
Job Title: Customer Success Associate

Join Nexgenhiringexperts as a Customer Success Associate and play a vital role in managing international client relationships. This dynamic position requires excellent communication skills, issue resolution, and a strong focus on customer satisfaction.

Company Overview

Nexgenhiringexperts is a leading organization in the Fintech space, offering exciting opportunities for growth and development. As a Customer Success Associate, you will be part of a fast-paced environment that thrives on innovation and excellence.

Salary

The estimated salary for this role ranges from 35,000 to 50,000 CTC per annum, based on location and experience.

Key Responsibilities
  • Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries through various communication channels, ensuring high levels of satisfaction.
  • Maintain High CSAT Scores: Effectively address customer needs, resolve issues promptly, and maintain high customer satisfaction scores.
  • Own and Resolve Customer Concerns: Own and resolve customer concerns, ensuring thorough follow-up and timely resolution.
  • Communicate Professionally: Communicate professionally with native English-speaking clients, delivering a superior experience.
  • Offer End-to-End Resolution: Offer end-to-end resolution of issues with clear, polite, and professional communication.
Key Skills and Competencies
  • Near-Native Fluency: Possess near-native fluency in English, with excellent grammar, syntax, and vocabulary.
  • Neutral Accent: Maintain a neutral or minimal accent to ensure smooth interaction with international clients.
  • Exceptional Communication: Demonstrate exceptional verbal and written communication skills suitable for business-level interactions.
  • Customer Relationship Management: Manage customer queries and foster strong client relationships.
Eligibility Criteria
  • Education: Hold a graduate degree in any discipline.
  • Experience: Possess a minimum of 1 year of experience in the Fintech or BFSI sector.
Work Environment
  • Location: Gurgaon (work from office)
  • Shift: Rotational (24x7 for both males and females)
  • Benefits: Cab facility provided within a 20 km radius of the office, work mode: work from office


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