Customer Success Associate
4 days ago
We are seeking a highly skilled Customer Success Associate to manage international customer relationships in a fast-paced environment. The ideal candidate will possess excellent communication skills, with the ability to resolve issues and provide outstanding support to clients, primarily from North America.
This role requires dedication, ownership, and a strong focus on maintaining Customer Satisfaction (CSAT).
Key Responsibilities- Respond Quickly and Accurately
- Maintain high CSAT scores by effectively addressing customer needs and resolving issues.
- Own and Resolve Customer Concerns
- Communicate professionally with native English-speaking clients to deliver a superior experience.
- Offer End-to-End Resolution of Issues
- Near-native fluency in English, with excellent grammar, syntax, and vocabulary.
- Neutral or minimal accent to ensure smooth interaction with international clients.
- Exceptional Verbal and Written Communication Skills
- Ability to manage customer queries and foster strong client relationships.
- Graduate in any discipline.
- Minimum 1 year of experience in the Fintech or BFSI sector.
- Cab Facility: Provided within a 20 km radius of the office.
- Interview Mode: Virtual for HR and Client rounds.
- Work Mode: Work from Office.
The estimated salary range for this position is ₹35,000 - ₹50,000 CTC per annum, depending on experience and qualifications.
This role offers a dynamic work environment with opportunities to grow in the Fintech space. If you are passionate about providing excellent customer service and thrive in a fast-paced setting, we invite you to apply.
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