Customer Support Associate
14 hours ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and communication?
We're seeking a skilled Customer Support Associate to join our team at Genpact, a global professional services and solutions firm.
About the Role:
- Provide top-notch customer service via phone, email, or chat
- Respond to supplier inquiries and resolve issues efficiently
- Collaborate with internal teams to drive business outcomes
Key Responsibilities:
- Develop trusting relationships with customers through active listening and empathy
- Escalate complex issues to senior team members when necessary
- Stay up-to-date on company policies, procedures, and industry trends
What You'll Need:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and adapt to change
Preferred Qualifications:
- Experience in customer-facing roles or call centers
- Familiarity with MS Office and data entry software
- Ability to learn new technologies and systems quickly
About Us:
Genpact is an Equal Opportunity Employer committed to diversity and inclusion. We offer a dynamic work environment, competitive salary ($45,000 - $60,000 per year), and opportunities for growth and development.
Apply now to become a part of our talented team and help us shape the future of customer support
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