Customer Support Associate

14 hours ago


Gurgaon, Haryana, India Genpact Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and communication?

We're seeking a skilled Customer Support Associate to join our team at Genpact, a global professional services and solutions firm.

About the Role:

  • Provide top-notch customer service via phone, email, or chat
  • Respond to supplier inquiries and resolve issues efficiently
  • Collaborate with internal teams to drive business outcomes

Key Responsibilities:

  • Develop trusting relationships with customers through active listening and empathy
  • Escalate complex issues to senior team members when necessary
  • Stay up-to-date on company policies, procedures, and industry trends

What You'll Need:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work in a fast-paced environment and adapt to change

Preferred Qualifications:

  • Experience in customer-facing roles or call centers
  • Familiarity with MS Office and data entry software
  • Ability to learn new technologies and systems quickly

About Us:

Genpact is an Equal Opportunity Employer committed to diversity and inclusion. We offer a dynamic work environment, competitive salary ($45,000 - $60,000 per year), and opportunities for growth and development.

Apply now to become a part of our talented team and help us shape the future of customer support



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