Customer Experience Associate

21 hours ago


Gurgaon, Haryana, India Genpact Full time

At Genpact, we are a global professional services and solutions firm dedicated to delivering exceptional outcomes for our clients. Our team of 125,000+ people across 30+ countries is driven by innovation, agility, and a passion for creating lasting value.

We invite applications for the role of Voice/Chat Support Associate/Sr. Associate in our Disputes Support Team. As a key member of this team, you will provide world-class service to our customers while handling their inbound phone inquiries about disputed transactions.

Your primary responsibility will be to initiate disputes efficiently, capturing all relevant information from customers accurately and adhering to US regulatory and compliance requirements. You will also handle customer interactions, notes, and case information using web-based applications and submit dispute claims forms within prescribed timelines.

To excel in this role, you should possess experience in servicing US-based customers, preferably in banking, crypto financial crime, and FinTech domains. You should have demonstrated key skills including logical thinking, problem-solving, transaction analysis, and customer behavior identification.

The ideal candidate will have:

  • Domain experience in BFSI
  • Channel experience in international voice processes
  • Relevant work experience in international voice processes
  • Excellent communication and comprehension competencies
  • Typing speed above 25 WPM
  • Familiarity with Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word
  • Change management skills

You will be responsible for:

  1. Validating customer identity to safeguard sensitive information
  2. Initiating effective written communication with customers
  3. Capturing customer interactions, notes, and case information accurately
  4. Executing dispute claim investigations according to Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations
  5. Guiding customers through online tools and applications
  6. Ensuring high-quality service delivery in a 24/7 environment
  7. Adhering to policies and procedures while showcasing customer-centric service ethos

In terms of qualifications, we seek candidates with:

  • Graduate/Bachelor's degree preferred
  • Comfort working in a 24/7 environment with rotational shifts
  • Relevant experience in performing dispute intake or similar banking/Fintech processes in the ACH, debit, and/or credit card industry
  • Strong communication and verbal English skills

A competitive estimated salary range for this position is between $40,000 - $60,000 per annum, depending on location and experience. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.



  • Gurgaon, Haryana, India Muds Management Private Limited Full time

    Job DescriptionJoin Muds Management Private Limited as a Customer Experience Associate to provide exceptional customer service and support.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide product and service information to customers, ensuring they have a positive experience.Collaborate with the...


  • Gurgaon, Haryana, India Cars24 Full time

    About Us: Cars24 is a global used vehicle e-commerce platform with over US$1 billion in sales. We're transforming the way Australians buy cars, aiming to deliver exceptional customer experiences.We're looking for a Customer Experience Associate to build and preserve trusting relationships with our customers, outperforming competition and maintaining our...


  • Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Summary: We are seeking a highly skilled and motivated Customer Experience Associate to join our team at Pranam Recruiters. In this role, you will be responsible for handling customer queries, providing efficient solutions, and maintaining customer satisfaction through effective communication.Key Responsibilities:Handle customer inquiries and resolve...


  • Gurgaon, Haryana, India AMEX Full time

    A Career of PurposeAmerican Express is dedicated to helping its customers achieve their goals and dreams. As a Customer Service Associate, youll be the embodiment of this commitment, providing top-notch support and guidance to our valued clients.Main Responsibilities:Deliver exceptional customer experiences by listening to their needs and addressing their...


  • Gurgaon, Haryana, India VLead Full time

    **Job Title:** Customer Success AssociateWe are seeking a highly skilled Customer Success Associate to join our team at VLead. As a Customer Success Associate, you will be responsible for handling queries raised by our customers in Australia.**Key Responsibilities:**Handle customer inquiries and provide timely solutions.Develop strong communication skills to...


  • Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. As a Customer Support Associate, you will be responsible for handling customer queries, providing excellent communication skills in English and Hindi, and working in a rotational shift of 24/7 with 6 days of work and 1 weekly off.Key...


  • Gurgaon, Haryana, India Recruiting India Full time

    Job Title: Customer Success AssociateJob Summary:We are seeking a Customer Success Associate to handle customer queries in English, Spanish, or French. This role involves providing excellent customer support, efficiently resolving queries, and ensuring customer satisfaction in the respective language.Key Responsibilities:Manage inbound and outbound customer...


  • Gurgaon, Haryana, India Enlisting Full time

    We are hiring a Customer Engagement Associate for Enlisting in Gurgaon. The ideal candidate should have at least 6 months of experience in sales and hold a graduation degree.The role involves engaging with customers to drive sales growth and enhancing their overall experience.As a key member of our team, you will be responsible for:BUILDING STRONG CUSTOMER...


  • Gurgaon, Haryana, India Genpact Full time

    About GenpactGenpact is a global professional services and solutions firm dedicated to delivering transformative outcomes for clients. Our diverse team of over 125,000 professionals across more than 30 countries is driven by a shared passion for innovation, customer-centricity, and operational excellence.


  • Gurgaon, Haryana, India VLead Full time

    At VLead, we are seeking a skilled Customer Success Associate to handle queries from our international customers.The ideal candidate will have excellent communication skills in English and experience in customer handling.Key responsibilities include:Handling customer inquiries via phone or emailResolving customer complaints in a timely and professional...


  • Gurgaon, Haryana, India Pranam Recruiters Full time

    Job DescriptionAt Pranam Recruiters, we are seeking a highly skilled Customer Success Associate to join our team. The ideal candidate will have a strong background in the Fintech industry, with a minimum of 1 year of experience in handling customer queries and maintaining high levels of customer satisfaction.Key ResponsibilitiesHandling customer inquiries...


  • Gurgaon, Haryana, India EXLY Full time

    About Exly:We are a cutting-edge business platform built for knowledge professionals, coaches, and course creators to start, sell, market, and manage their programs. Our solutions empower these Coaches & Trainers to streamline their operations, enhance productivity, and achieve their business goals more efficiently.We are looking for a Customer Success...


  • Gurgaon, Haryana, India American Express Full time

    You Lead the Way. We've Got Your Back.At American Express, we're dedicated to providing the world's best customer experience. As a Customer Service Associate, you'll play a crucial role in delivering exceptional service to our card members.Key Responsibilities:Visualize and simplify the end-to-end card member experienceEnable and drive process improvements...


  • Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Title: GGN LOP Customer Support ExecutiveAbout the RolePranam Recruiters seeks a highly skilled Customer Success Associate to join our team. As a key member, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Responding to customer inquiries and resolving...


  • Gurgaon, Haryana, India IGT Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Support Associate to join our team at IGT Solutions. This role involves providing exceptional support to our clients, addressing their queries, and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills, a strong ability to...


  • Gurgaon, Haryana, India The Oberoi, Gurgaon Full time

    The Oberoi, Gurgaon is a luxurious hotel located in the prime business and shopping district of Gurugram. Spanning nine acres of lush landscaping and soothing water features, this contemporary hotel offers unparalleled service and style.About The RoleThis full-time on-site position as a Food & Beverage Service Associate involves providing exceptional...


  • Gurgaon, Haryana, India GLG Full time

    Member Solutions Associate Job DescriptionGLG is seeking a highly skilled Member Solutions Associate to join our team in Gurgaon. As a Member Solutions Associate, you will be responsible for delivering exceptional customer support to our Network Members.Key Responsibilities:Provide timely and thoughtful responses to Network Member inquiries, including issues...


  • Gurgaon, Haryana, India TechFun consultant Full time

    Company OverviewTechFun Consultant is a leading player in the forex trading market, dedicated to providing exceptional client experiences. With a strong commitment to innovation and excellence, our team works tirelessly to empower clients with informed trading decisions.Job OverviewWe are seeking a highly skilled and motivated customer support associate to...


  • Gurgaon, Haryana, India Cars24 Full time

    About Cars24:Cars24 is a pioneering used vehicle e-commerce platform that has achieved over US$1 billion in sales. As the largest player in used vehicles in India, we are scaling our operations globally, prioritizing markets such as Australia, the Middle East, and Southeast Asia.Our Australian Mission:We aim to revolutionize the car-buying experience for...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Customer Support Associate to join our team in Gurgaon. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Domain Experience: BFSIChannel Experience: Voice (International...