Customer Service Associate
4 weeks ago
You Lead the Way. We've Got Your Back.
At American Express, we're dedicated to providing the world's best customer experience. As a Customer Service Associate, you'll play a crucial role in delivering exceptional service to our card members.
Key Responsibilities:
- Visualize and simplify the end-to-end card member experience
- Enable and drive process improvements based on customer feedback
- Strive for Customer First Resolution and reduce bad demand
- Generate revenue by driving value generation
- Comprehend and respond to all customer queries with immediate resolution
- Deliver to key metrics as per organizational goals
- Adhere to quality and compliance guidelines
- Adaptable and customer-centric approach to situations
Minimum Qualifications:
- Graduates or under-graduates with 1-7 years of experience in customer service
- Excellent verbal and written communication skills
- Quick navigation ability, web savvy, and basic troubleshooting knowledge
- Ability to toggle between screens/tools and demonstrate personal excellence
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
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