Customer Service Associate

4 weeks ago


Gurgaon, Haryana, India American Express Full time

You Lead the Way. We've Got Your Back.

At American Express, we're dedicated to providing the world's best customer experience. As a Customer Service Associate, you'll play a crucial role in delivering exceptional service to our card members.

Key Responsibilities:

  • Visualize and simplify the end-to-end card member experience
  • Enable and drive process improvements based on customer feedback
  • Strive for Customer First Resolution and reduce bad demand
  • Generate revenue by driving value generation
  • Comprehend and respond to all customer queries with immediate resolution
  • Deliver to key metrics as per organizational goals
  • Adhere to quality and compliance guidelines
  • Adaptable and customer-centric approach to situations

Minimum Qualifications:

  • Graduates or under-graduates with 1-7 years of experience in customer service
  • Excellent verbal and written communication skills
  • Quick navigation ability, web savvy, and basic troubleshooting knowledge
  • Ability to toggle between screens/tools and demonstrate personal excellence

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.



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