Customer Service Representative, Member Solutions Associate
4 weeks ago
Member Solutions Associate Role
GLG is seeking highly skilled individuals to join our team as Member Solutions Associates. This role requires exceptional customer service skills, strong communication abilities, and a passion for delivering high-quality support to our Network Members.
Key Responsibilities:
- Deliver exceptional customer support to GLG's Network Members, which include former C-suite executives, academics, scientists, policy specialists, and other top professionals.
- Manage relationships with Network Members, responding to inquiries through multiple channels.
- Develop business acumen, time-management skills, professionalism, negotiation, and communication skills while mastering the Network Member relationship workflow.
- Work in a fast-paced environment, interacting with Network Members daily and resolving issues related to payments and technology tools.
- Develop knowledge of customer service technology tools, including Zendesk.
Requirements:
- Graduate or postgraduate degree from a top-tier university.
- 2+ years of relevant experience in a customer-centric environment, with a track record of playing a fully supportive role managing internal and/or external stakeholders.
- Strong written and verbal communication skills using a variety of communication channels.
- Passion for high-level customer service with a successful track record in working in a team environment.
- Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment.
We're Looking for:
- Bright, positive, and flexible individuals who act with the highest integrity and professionalism in all their endeavors.
- People who think creatively and focus on opportunities for growth, exhibit constant attention to detail, and are passionate about fast-paced learning in a technology-enabled environment.
About GLG:
GLG is a global leader in providing expert insights and knowledge to organizations. We seek talented professionals who share our passion for delivering exceptional customer service and supporting our Network Members.
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