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Customer Service Representative
1 month ago
About The Luxury Closet
We are a dynamic and forward-thinking company that is redefining the world of luxury. Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
As a Customer Service Associate, you will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises.
Responsibilities
- Manage all channels of customer interaction, including email, chat, and phone.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain positive and professional interaction with all departments associated with the Customer Service department.
Requirements
- 1-3 years of customer service experience in a BPO, hospitality, or luxury retail environment.
- Excellent English communication skills.
- Ability to work a 6-day workweek, rotational shifts, and rotational week off.
