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Customer Service Associate

1 month ago

Gurgaon, Haryana, India 5100 Kyndryl Solutions Private Limited Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at 5100 Kyndryl Solutions Private Limited. As a Customer Service Representative, you will be the face and voice of our company, providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide technical support and assistance to customers via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain a thorough understanding of our products and services
  • Continuously improve customer satisfaction and loyalty

Requirements

  • 0-1 year experience in customer service or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Flexibility to work in Voice and Chat Process
  • Willingness to work in Night Shifts / Rotational Shifts
  • Willingness to Work from Office as per Hybrid Work Model

What We Offer

At 5100 Kyndryl Solutions Private Limited, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.