Customer Service Associate

3 weeks ago


Gurgaon, Haryana, India Pranam Recruiters Full time

Job Overview:


We are seeking a dedicated Customer Success Associate to join our dynamic team in the North American market. This role is perfect for someone with a strong background in customer service, particularly in the North American market. The ideal candidate will have excellent communication skills in multiple languages, including English, Hindi, Spanish, and French.


Key Responsibilities:



  • Handle customer queries efficiently and professionally.
  • Provide top-notch customer service, ensuring customer satisfaction and retention.
  • Engage in problem-solving and conflict resolution, maintaining a positive customer experience.
  • Collaborate with various teams to ensure seamless operations and customer success.
  • Participate in HR and operational interview rounds and facilitate the joining formalities for new hires.

Requirements:



  • A bachelor's degree is mandatory.
  • Minimum 3 years of experience as a customer service agent in the North American market.

Skills Required:



  • Excellent communication skills in English and Hindi.
  • Proficiency in Spanish and/or French is mandatory.
  • Strong problem-solving abilities and customer-centric mindset.

Benefits:



  • Tier 1: Languages - Hindi/English, French/Spanish; Salary - $32,000 CTC-$36,000 CTC (depending on communication skills).
  • Tier 2: Languages - French/Spanish; Salary - $55,000 CTC.

Shift Details:



  • 24/7 rotational shifts.
  • 5 days working with 2 weekly offs.

Additional Benefits:



  • Cab facility for odd hours.
  • Opportunity to work in a vibrant and growth-oriented environment.

Virtual/Tele-Interview Process:



  1. HR Round.
  2. Operations Round.
  3. Joining Formalities.
  4. Final Joining.


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