Senior Process Associate
4 days ago
Job Title: Senior Process Associate
At Sun Life, we are seeking a highly skilled Senior Process Associate to join our team. As a key member of our operations team, you will play a critical role in ensuring the seamless execution of our processes.
Key Responsibilities:
- Process transactions to meet and exceed defined service levels of quality, speed, and productivity.
- Work with management to set daily priorities to ensure prompt and efficient service.
- Identify process improvements to increase efficiencies and streamline processes.
Requirements:
- Minimum graduate degree.
- Minimum 1-2 years of customer service experience in Indian Insurance or International BPOs (Non-Voice).
- Strong analytical and problem-solving skills.
- Strong team player.
- Strong written and verbal communication skills in English.
About Us:
Sun Life is a leading insurance company dedicated to providing exceptional customer service and support. We offer a dynamic and collaborative work environment, excellent compensation and benefits packages, and opportunities for professional growth and development.
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