Senior Process Associate
6 days ago
Job Title: Senior Process Associate
At Sun Life, we are seeking a highly skilled Senior Process Associate to join our team. As a Senior Process Associate, you will be responsible for processing transactions to meet and exceed defined service levels of quality, speed, and productivity.
Key Responsibilities:
- Process transactions to meet and exceed defined service levels of quality, speed, and productivity
- Work with management to set daily priorities to ensure prompt and efficient service
- Identify process improvements to increase efficiencies and streamline processes
- Actively participate in departmental team meetings and other open forums
Requirements:
- Minimum – Graduate
- Minimum 1- 2 years of customer service experience in Indian Insurance or International BPOs (Non Voice)
- Strong analytical and problem-solving skills
- Good typing skills (25 - 30 Words per Minute - Alpha numeric)
- Strong mathematical skills
- Strong team player
- Strong written and verbal communication skills in English & French Language
What We Offer:
- A dynamic and supportive work environment
- Opportunities for growth and development
- A competitive salary and benefits package
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