Senior Process Associate

6 days ago


Gurgaon, Haryana, India Sun Life Full time

Job Title: Senior Process Associate

At Sun Life, we are seeking a highly skilled Senior Process Associate to join our team. As a Senior Process Associate, you will be responsible for processing transactions to meet and exceed defined service levels of quality, speed, and productivity.

Key Responsibilities:

  • Process transactions to meet and exceed defined service levels of quality, speed, and productivity
  • Work with management to set daily priorities to ensure prompt and efficient service
  • Identify process improvements to increase efficiencies and streamline processes
  • Actively participate in departmental team meetings and other open forums

Requirements:

  • Minimum – Graduate
  • Minimum 1- 2 years of customer service experience in Indian Insurance or International BPOs (Non Voice)
  • Strong analytical and problem-solving skills
  • Good typing skills (25 - 30 Words per Minute - Alpha numeric)
  • Strong mathematical skills
  • Strong team player
  • Strong written and verbal communication skills in English & French Language

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package


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