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Helpdesk Senior Associate

1 month ago

Gurgaon, Haryana, India NTT DATA Full time

Job Title: Helpdesk Senior Associate

Job Summary:

We are seeking a highly skilled Helpdesk Senior Associate to join our team. As a Helpdesk Senior Associate, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop
  • Manage and resolve customer complaints in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of IT operations, including IT operational processes and systems
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 3-4 years of relevant experience in a helpdesk or technical support role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of IT operations, including IT operational processes and systems

Preferred Qualifications:

  • ITIL certification
  • MCSE or MCPIT certification
  • Experience with ticketing tools, such as Remedy or Service Now

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

How to Apply:

Apply from our local career site or visit our website to learn more about this opportunity.