Senior Process Associate
4 weeks ago
Job Title: Senior Process Associate
At Sun Life, we are seeking a highly skilled Senior Process Associate to join our team. As a Senior Process Associate, you will be responsible for processing transactions to meet and exceed defined service levels of quality, speed, and productivity.
Key Responsibilities:
- Process transactions to meet and exceed defined service levels of quality, speed, and productivity
- Achieve team targets after completion of individual targets
- Follow up on requests that cannot be immediately resolved
- Escalate issues to management when needed
- Work with management to set daily priorities to ensure prompt and efficient service
- Maintain flexibility in a high-speed, demanding team environment
- Identify process improvements to increase efficiencies and streamline processes
- Actively participate in departmental team meetings and other open forums
- Assist in department projects and initiatives as needed
- Solicit and compile information and data related to processing activities
Requirements:
- Strong analytical and problem-solving skills
- Good typing skills (25-30 words per minute - alpha-numeric)
- Strong mathematical skills
- Strong team player
- Strong written and verbal communication skills in English and French language
- Business email writing
- Strong commitment to customer service and quality
- Proven ability to work independently and in a team environment
Job Category: Customer Service / Operations
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