Customer Service Associate
4 days ago
Member Solutions Associate Job Description
GLG is seeking a highly skilled Member Solutions Associate to join our team in Gurgaon. As a Member Solutions Associate, you will be responsible for delivering exceptional customer support to our Network Members.
Key Responsibilities:
- Provide timely and thoughtful responses to Network Member inquiries, including issues related to payments and technology tools.
- Develop knowledge of customer service technology tools, including Zendesk.
- Adhere to standardized workflows to provide a consistent service experience.
- Think creatively to provide custom solutions to Network Members.
Requirements:
- Graduate or Postgraduate degree from a top-tier university.
- At least 2 years of relevant experience in a customer-centric environment.
- Strong written and verbal communication skills.
- Passion for high-level customer service and experience working in a team environment.
- Strong problem-solving skills and ability to work independently or collaboratively.
- Experience working with online ticketing systems (i.e., Zendesk).
About GLG:
GLG is a leading provider of business intelligence and advisory services. Our team of experts works closely with clients to provide tailored solutions to their business challenges.
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