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Member Success Associate

1 month ago

Gurgaon, Haryana, India GLG Full time

GLG is seeking a Member Solutions Associate in Gurgaon to deliver exceptional customer support and manage relationships with our Network Members.

As a Member Solutions Associate, you will be responsible for answering questions through multiple channels and interacting with Network Members daily.

You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.

Key responsibilities include:

  • Managing Network Member relationships and resolving inquiries in a thoughtful and timely manner
  • Developing knowledge of customer service technology tools, including Zendesk
  • Adhering to standardized workflows to provide a consistent service experience

An ideal candidate will have:

  • A graduate or postgraduate degree from a top-tier university
  • Two or more years of relevant experience in a customer-centric environment
  • Strong written and verbal communication skills using a variety of communication channels