Customer Success Associate

3 weeks ago


Gurgaon, Haryana, India Nexgenhiringexperts Full time

Job Overview:


We are seeking a highly skilled Customer Success Associate to manage international customer relationships in a fast-paced environment. As a key member of our team, you will possess excellent communication skills and the ability to resolve issues while providing outstanding support to clients primarily from North America.


This role requires dedication, ownership, and a strong focus on maintaining high levels of Customer Satisfaction (CSAT). If you thrive in a dynamic work environment and are passionate about delivering exceptional customer service, we invite you to apply.



Key Responsibilities:



  • Respond promptly and accurately to customer inquiries through various communication channels, ensuring seamless issue resolution and timely follow-up.
  • Maintain exceptionally high CSAT scores by effectively addressing customer needs and resolving complex issues.
  • Take ownership of customer concerns, conducting thorough investigations and delivering timely resolutions that meet or exceed customer expectations.
  • Communicate professionally with native English-speaking clients, utilizing clear, polite, and professional language to deliver a superior experience.
  • Offer end-to-end resolution of issues, providing transparent and detailed explanations to ensure customer satisfaction.


Required Skills and Qualifications:



  • Near-native fluency in English, with exceptional grammar, syntax, and vocabulary skills.
  • Neutral or minimal accent to ensure smooth interaction with international clients.
  • Exceptional verbal and written communication skills, suitable for business-level interactions.
  • Able to manage customer queries and foster strong client relationships, driving customer loyalty and retention.


Eligibility Criteria:



  • Graduate in any discipline.
  • Minimum 1 year of experience in the Fintech or BFSI sector, with a proven track record of delivering exceptional customer service.


Salary and Benefits:


The estimated salary range for this position is ₹35,000 - ₹50,000 CTC, based on industry standards and location. In addition to a competitive salary, we offer a comprehensive benefits package, including cab facility within a 20 km radius of the office.


Please note that the selection process may involve virtual interviews, followed by a Versant Test to assess communication skills. We look forward to receiving applications from qualified candidates who are passionate about delivering exceptional customer service and thrive in a dynamic work environment.



Why Nexgenhiringexperts?


Nexgenhiringexperts is a leading provider of hiring solutions, dedicated to connecting top talent with exciting career opportunities. We believe in fostering a culture of excellence, innovation, and collaboration, and we are committed to helping our employees grow and develop their careers.



  • Gurgaon, Haryana, India VLead Full time

    At VLead, we are seeking a skilled Customer Success Associate to handle queries from our international customers.The ideal candidate will have excellent communication skills in English and experience in customer handling.Key responsibilities include:Handling customer inquiries via phone or emailResolving customer complaints in a timely and professional...


  • Gurgaon, Haryana, India VLead Full time

    About Us: VLead is a dynamic organization seeking an accomplished Customer Success Associate to join our operations team.">Your Key Responsibilities:">You will be the primary point of contact for our international customers, handling their queries with professionalism and efficiency.Utilize your exceptional communication skills to provide timely and...


  • Gurgaon, Haryana, India Nexgenhiringexperts Full time

    Job Title:Customer Success Associate - Fintech ProfessionalAbout NexgenhiringexpertsWe are a leading fintech company, dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch support and services to our clients.Job DescriptionThis role offers a unique opportunity for a talented individual to join our dynamic...


  • Gurgaon, Haryana, India VLead Full time

    We are seeking a highly skilled Customer Success Associate to join our VLead team.The ideal candidate will be responsible for handling customer queries, providing excellent communication skills in English, and possessing strong customer handling skills.To succeed in this role, you should have a graduate or undergraduate degree, with experience in...


  • Gurgaon, Haryana, India ASSPL - Karnataka Full time

    OverviewAmazon Home Services is a dynamic business within Amazon that offers services to retailers in India to grow their online sales.We are looking for an experienced associate to join our team as a Customer Success Associate - E-commerce Business Development. This role will be responsible for enabling product/service selection on Amazon while monitoring...


  • Gurgaon, Haryana, India LetsDressUp (LDU) Full time

    Key Responsibilities:As a Customer Success Executive at LetsDressUp, you will develop and implement customer success strategies and orientations to drive client satisfaction and growth. Your key responsibilities include:• Analyzing customer data to identify trends and opportunities for improvement• Developing feedback loops to solicit customer insights...

  • Customer Success Lead

    1 month ago


    Gurgaon, Haryana, India Builder Full time

    About the Role:At Builder, we're on a mission to make app building easy for everyone. Our Customer Success Managers play a vital role in ensuring our customers achieve their business goals by effectively using our products and services. As a Customer Success Manager, you'll partner with customers to understand their needs and develop positive experiences...


  • Gurgaon, Haryana, India BayOne Solutions Full time

    We are seeking an experienced Customer Success Strategist to join our team at BayOne Solutions. The ideal candidate will have impeccable relational skills and a proven track record of creating win/win environments for all parties they work with.Job DescriptionThis role involves providing exceptional customer service experiences and helping clients achieve...


  • Gurgaon, Haryana, India Inventionyard Full time

    About the Role:We are seeking a highly skilled Customer Success Professional to join our Inventionyard team. As a key member of our Voice Process, you will be responsible for delivering exceptional customer experiences through our Domestic campaign.Company Information:Inventionyard is a leading company, and we are proud to offer our customers a wide range of...


  • Gurgaon, Haryana, India Sumtracker Full time

    Company OverviewWe are a fast-growing SaaS startup revolutionizing inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni, our powerful software empowers merchants selling across major platforms like Shopify, Amazon, eBay, Etsy, and more.We're proud to support a global client base across the US, UK, Australia, and beyond. At...


  • Gurgaon, Haryana, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    Customer Success Specialist Job DescriptionAbout the Role: We are seeking a talented Customer Success Specialist to join our sales team at Vibrant Staffing Solutions Pvt Ltd.Key Responsibilities: The successful candidate will source new sales opportunities, understand customer needs, and route qualified opportunities to our sales executives for further...


  • Gurgaon, Haryana, India FieldAssist Full time

    About FieldAssistFieldAssist is a pioneering SaaS-based technology platform that empowers consumer goods companies to transform their route-to-market capabilities across the value chain. Our integrated platform connects distributors, retailers, sales teams, and leaders digitally, streamlining sales planning, processing, and prediction as well as distribution...


  • Gurgaon, Haryana, India myGwork Full time

    Company OverviewKyndryl is a leading technology company that designs, builds, manages, and modernizes mission-critical systems. As a Customer Success Strategist, you will be part of a diverse team that prioritizes customer success and inclusivity.Salary RangeThe estimated annual salary for this role is between $120,000 and $180,000, depending on experience...


  • Gurgaon, Haryana, India Meritto Full time

    About MerittoMeritto, formerly known as NoPaperForms, is India's largest and most advanced SaaS-based Enrolment Automation Platform.Job OverviewWe are seeking an experienced Customer Success Strategist to join our team. As a key member of our customer success team, you will be responsible for ensuring the seamless onboarding and implementation of our...


  • Gurgaon, Haryana, India FieldAssist Full time

    Customer Success OverviewWe are seeking a talented and skilled Customer Success Manager to join our team at FieldAssist. In this role, you will be responsible for ensuring the timely and successful execution of projects, conducting in-depth training sessions for client stakeholders, and guiding clients on product features and usage.Key Responsibilities:1....


  • Gurgaon, Haryana, India TransOrg Analytics Full time

    Job OverviewWe are seeking a Customer Success Representative to join our team at TransOrg Analytics.


  • Gurgaon, Haryana, India Apertum Online Pvt Ltd Full time

    We are seeking a skilled Customer Success Representative to join our team at Apertum Online Pvt Ltd. This is a full-time, permanent position that offers a competitive salary of ₹2,50,000 - ₹3,75,000 per annum.Job DescriptionThe primary responsibility of this role will be to handle customer queries on web chat and emails, providing timely and effective...


  • Gurgaon, Haryana, India Realty Smartz Pvt Ltd Full time

    Job Description:We are seeking a skilled Customer Success Specialist to join our team at Realty Smartz Pvt Ltd. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic sales efforts.Responsibilities:Prospecting and Lead Generation: Utilize phone scripts and...


  • Gurgaon, Haryana, India Nexgenhiringexperts Full time

    Job OverviewWe are seeking a skilled Customer Success Specialist to manage international customer relationships in a fast-paced environment. The ideal candidate will possess excellent communication skills, with the ability to resolve issues and provide outstanding support to clients, primarily from North America.Key ResponsibilitiesRespond promptly and...


  • Gurgaon, Haryana, India Wood Mackenzie India Pvt Ltd Full time

    About the RoleThe Customer Organisation (CO) is a division of Wood Mackenzie focused on retaining subscription revenue and supporting the company's growth via customer experience. Each team under the CO umbrella has a key function, whether it's to embed products, deliver satisfaction, deliver agreed-upon customer outcomes, internally define the customer...