Enterprise Success Strategist

1 week ago

Gurgaon, Haryana, India Gartner Full time
Role Overview

In the Client Success Manager (CSM) – High Tech Companies role, associates are responsible for solving sophisticated and complex business problems by applying logic to large client projects.

Associates will leverage Gartner resources to develop creative approaches to solve those tough client problems, collect feedback to write a roadmap for IT development of an application or tool, and interview clients within an assigned territory about the value they are getting.

Responsibilities
  • Work with senior and C-level clients of tech companies in a client service role while identifying opportunities to improve the role and client experience.
  • Bring product management expertise and link how Gartner can help clients throughout their product lifecycle.
  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
  • Drive continues client partnership by understanding client's mission critical priorities, map to Gartner's best resource capabilities and prioritize immediate needs.
  • Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner's deliverables and product capabilities.
  • Liaise between Gartner and all members of the client's team to ensure the seamless support of team level strategic initiatives.
  • Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients.
Requirements
  • At least 4 plus years of working experience in client-facing positions, preferably with C-level professional interactions.
  • Experience in Client Services, Client retention and engagement.
  • Ability to effectively interact with clients at the senior leadership level.
  • Strong verbal and written communication skills.
  • Effective time management and organizational skills.
  • Demonstrated intellectual curiosity/inquisitive nature.
  • Ability to work independently and effectively under pressure.
  • Ability to process and understand information quickly in order to make actionable, intelligent decisions and tie previously unrelated concepts together.
  • Knowledge and understanding of major IT concepts.
What We Offer

A competitive salary, estimated around $120,000 - $160,000 per year, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP), and more. A collaborative, team-oriented culture that embraces diversity, professional development, and unlimited growth opportunities.

Gartner guides the leaders who shape the world, providing expert analysis and bold ideas to deliver actionable, objective insight. With a vast, virtually untapped market potential ahead of us, there are limitless opportunities for you to grow professionally and flourish personally. Our singular, unifying goal is to deliver results for our clients, and we invest in great leaders who bring out the best in you and the company.

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