Chief Enterprise Success Strategist

1 week ago


Gurgaon, Haryana, India Karix Full time
Job Description

We are seeking a Chief Enterprise Success Strategist to join our team at Karix. In this role, you will play a pivotal part in ensuring our enterprise customers achieve maximum product value and satisfaction.

Your primary focus will be on the customer's transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities.

Key Responsibilities
  • Prioritize successful onboarding of new customers to ensure they quickly grasp essential features.
  • Facilitate a smooth transition from sales to product adoption.
  • Monitor customer health metrics to track client progress along their customer journey.
  • Identify upsell opportunities and address churn risks promptly.
  • Evaluate product deliverables to ensure timely fulfillment of customer expectations.
  • Collaborate with ops, development, sales, finance, and other teams to solve client issues.
Requirements
  • 10-12 years of experience in account management, customer success, or business development, preferably in a CPaaS / SaaS environment.
  • Proven success in managing and growing relationships with enterprise clients.
  • Proven track record of exceeding growth targets and driving revenue.
  • High business acumen with experience across multiple industry verticals.
  • Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.
  • Strong presentation, negotiation, and interpersonal skills.
Why Join Us?

At Karix, we offer a competitive salary of ₹25,00,000 per annum, flexible working hours, and a challenging product culture. Our real perks include:

  • A fun and engaging work environment where you will never have a boring day.
  • A world-class team that loves solving tough problems and has a bias for action.
  • We welcome and encourage diversity in the workplace and are an equal-opportunity employer.


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