Customer Success Associate

6 days ago


Gurgaon, Haryana, India Recruiting India Full time

Job Title: Customer Success Associate

Job Summary:

We are seeking a Customer Success Associate to handle customer queries in English, Spanish, or French. This role involves providing excellent customer support, efficiently resolving queries, and ensuring customer satisfaction in the respective language.

Key Responsibilities:

Manage inbound and outbound customer queries via phone, email, and chat in English, Spanish, or French.

Provide accurate information and support, ensuring a positive customer experience.

Resolve issues and complaints promptly and effectively.

Coordinate with internal teams for complex problem resolution.

Maintain detailed records of customer interactions and follow up regularly.

Requirements:

Language Proficiency: Excellent communication skills in English and Hindi with proficiency in Spanish or French. Fluency in English is mandatory.

Education: Bachelor's degree (mandatory).

Experience: Minimum 3 years in North American customer service as an Agent.

Ability to handle customer queries in a voice-based process.

Interview Process:

HR Round

Operations Round

Joining Formalities

Note:

Candidates must be comfortable handling customer queries in English, Spanish, or French.

Odd hours cab facility available.

This is an excellent opportunity for individuals looking to advance in a customer success role while leveraging their language skills.

Remote Work: No



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