Customer Success Associate
6 days ago
At Pranam Recruiters, we are seeking a highly skilled Customer Success Associate to join our team. The ideal candidate will have a strong background in the Fintech industry, with a minimum of 1 year of experience in handling customer queries and maintaining high levels of customer satisfaction.
Key Responsibilities
- Handling customer inquiries and resolving issues in a timely and professional manner
- Maintaining accurate records of customer interactions and feedback
- Collaborating with cross-functional teams to ensure seamless customer experience
- Providing end-to-end resolution to customer complaints and concerns
Requirements
- Near-native fluency in English, with a strong command of grammar, syntax, and vocabulary
- Ability to speak, write, and comprehend English at a near-native level, ensuring clear, error-free communication in all interactions
- Minimal or neutral accent to facilitate smooth communication with native speakers from North America
- Graduate in any field
- 1 year of experience in the Fintech industry
Benefits
- Cab: Upto 20 kms
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