Customer Service Representative

6 hours ago


Gurgaon, Haryana, India Genpact Full time

We are seeking a skilled and patient Customer Service Representative to join our team as a Voice Support Associate in Gurgaon. This role is ideal for individuals who enjoy working with customers, have strong communication skills, and are proficient in handling multiple tasks simultaneously.

About the Role

The successful candidate will be responsible for providing world-class customer service to clients via phone calls. They will handle inbound inquiries, resolve issues, and ensure that customers receive a positive experience. Additionally, they will work closely with our internal teams to provide support and escalate complex issues when necessary.

Responsibilities

  • Handle inbound phone calls from clients, responding to their queries and resolving issues in a timely and professional manner
  • Work collaboratively with our internal teams to provide support and escalate complex issues when necessary
  • Maintain accurate records of customer interactions, including notes and relevant information
  • Utilize Google Sheets and Microsoft Excel to analyze customer data and identify trends
  • Communicate effectively with customers, both verbally and in writing, to ensure a positive experience

Requirements

  • Bachelor's degree in any field
  • Minimum 1 year of experience in customer-facing roles, preferably in BFSI (Banking, Financial Services, and Insurance)
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment, prioritizing tasks and managing time effectively
  • Proficient in using Google Sheets, Microsoft Excel, and other productivity tools

What We Offer

We offer a competitive salary package of approximately ₹15 lakhs per annum, commensurate with experience. Our benefits include:

  • Health insurance
  • Retirement savings plan
  • Ongoing training and development opportunities

Why Join Us?

At Genpact, we value diversity, equity, and inclusion. We believe that our employees' unique perspectives and experiences drive innovation and excellence. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply.



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