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As a global professional services firm, Genpact is dedicated to delivering outcomes that shape the future. With over 125,000 people across 30+ countries, our team is driven by curiosity, agility, and a desire to create lasting value for clients.
We serve and transform leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job OverviewWe are inviting applications for the role of Customer Service Representative. As a key member of our team, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
Responsibilities:
- Respond to customer queries and concerns with empathy and professionalism.
- Provide support for data collection to enable recovery of accounts for end users.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs to ensure timely resolution.
- Provide excellent customer service to our customers, meeting their needs and expectations.
To succeed in this role, you will need:
- A graduate degree from any discipline.
- Freshers are eligible, but previous experience in a customer service role (chat, email, voice) is preferred.
- Effective probing skills and analytical skills with a customer-centric approach.
- Excellent proficiency in written English with a neutral accent.
- The ability to work on a flexible schedule, including weekend shifts.
As a valued member of our team, you can expect:
- A competitive estimated salary of $40,000 - $60,000 per annum, based on location and experience.
- The opportunity to work with a global company that values innovation and entrepreneurship.
- A collaborative environment where your ideas and contributions are recognized and valued.
