Customer Service Representative

24 hours ago


Gurgaon, Haryana, India Genpact Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Genpact. As an International Support Associate, you will be responsible for providing exceptional customer service and support to clients across the globe.

Key Responsibilities
  • Manage incoming phone calls from clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Initiate effective communication with clients, ensuring that their concerns are addressed promptly and accurately.
  • Use internal and third-party web tools to execute dispute claim investigations, adhering to regulatory requirements.
  • Continuously focus on improving services according to quality guidelines and behavioral action plans.
Required Skills and Qualifications
  • Graduate/Bachelor's Degree preferred.
  • Strong written and verbal English skills, with the ability to compose grammatically correct, concise responses.
  • Excellent customer service skills, with the ability to assist in client inquiries independently.
  • Self-disciplined, diligent, proactive, and detail-oriented individual.
  • Ability to manage time effectively and prioritize multiple tasks of competing priority.
About Genpact

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Salary and Benefits

The estimated salary for this role is ₹450,000 - ₹600,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including medical insurance, retirement savings plan, and opportunities for career growth and development.



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