Customer Service Representative

2 weeks ago


Gurgaon, Haryana, India MattsenKumar Full time
Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at MattsenKumar in Gurugram. This role is ideal for individuals who enjoy interacting with customers, providing excellent service, and working in a dynamic office environment.

About the Role

This is a full-time position that requires excellent communication skills, both verbal and written. The successful candidate will be responsible for responding to customer inquiries, resolving issues, and providing information about products and services. Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment are essential for this role.

Key Responsibilities
  • Handle customer complaints and inquiries in a professional and courteous manner.
  • Provide product and service information to customers.
  • Ensure timely delivery of BGO and client metrics.
  • Update customer files with accurate information.
  • Engage with customers through various communication channels.
Requirements

To be considered for this role, you must have:

  • A minimum of 1 year of experience in email international process.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications

Prior experience in a similar role, additional skills in data analysis, or certifications in customer service would be an asset.

About Us

MattsenKumar is a leading [industry] company that values its employees and provides opportunities for growth and development. Our team is passionate about delivering exceptional service and ensuring customer satisfaction.

Compensation and Benefits

The estimated salary for this role is ₹7,50,000 - ₹10,00,000 per annum, depending on qualifications and experience. Additionally, we offer benefits such as medical insurance, paid time off, and opportunities for career advancement.



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