Customer Service Representative

4 weeks ago


Gurgaon, Haryana, India Careerxtra Full time

About the Role

We are seeking a highly skilled Dutch speaking Customer Service Representative to join our team at Careerxtra. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities

  • Engage with customers through phone, email, chat, and social media to ensure a seamless and positive experience.
  • Use active listening and empathy to personalize every conversation and connect with customers on a meaningful level.
  • Guide customers through their inquiries and provide effective solutions to leave them with a positive impression of the company.
  • Identify and escalate customer needs internally to improve and develop processes.
  • Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.

Requirements

  • Native level Dutch (C2) with a strong command of English (C1).
  • Enthusiastic and smart problem solver with a passion for delivering excellent customer service.
  • Able to remain calm, empathetic, and composed even when dealing with challenging customers.
  • Natural investigator who enjoys using creative problem solving skills to ensure customer satisfaction.
  • Target driven with a focus on exceeding expectations and delivering top-notch performance.

About Us

Careerxtra is a leading Outsourcing/BPO company that offers a dynamic and inclusive work environment. We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.



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