Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled Dutch speaking Customer Service Representative to join our team at Careerxtra. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.
Key Responsibilities
- Engage with customers through phone, email, chat, and social media to ensure a seamless and positive experience.
- Use active listening and empathy to personalize every conversation and connect with customers on a meaningful level.
- Guide customers through their inquiries and provide effective solutions to leave them with a positive impression of the company.
- Identify and escalate customer needs internally to improve and develop processes.
- Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.
Requirements
- Native level Dutch (C2) with a strong command of English (C1).
- Enthusiastic and smart problem solver with a passion for delivering excellent customer service.
- Able to remain calm, empathetic, and composed even when dealing with challenging customers.
- Natural investigator who enjoys using creative problem solving skills to ensure customer satisfaction.
- Target driven with a focus on exceeding expectations and delivering top-notch performance.
About Us
Careerxtra is a leading Outsourcing/BPO company that offers a dynamic and inclusive work environment. We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.
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