Customer Service Representative
2 weeks ago
Overview of Mekyek:
">Mekyek is a dynamic organization dedicated to providing exceptional customer experiences. As a Customer Care Executive, you will be at the forefront of this mission.
Compensation Package:
We offer a competitive salary range of INR 15,000 - 25,000 per month, ensuring that you are fairly rewarded for your hard work and dedication.
About the Role:
This is an exciting opportunity to join our team as a Customer Service Representative, where you will play a pivotal role in delivering top-notch customer service and support.
Key Responsibilities:
- Responding to Customer Inquiries: You will handle customer inquiries via phone, email, and chat with professionalism and empathy.
- Issue Resolution: You will promptly resolve customer issues, escalating complex cases to senior team members when necessary.
- Needs Assessment: You will thoroughly understand and address customer needs and concerns, ensuring their satisfaction.
- Information Provision: You will provide accurate, valid, and complete information to customers, enhancing their trust in us.
- Complaint Handling: You will manage customer complaints in a professional and empathetic manner, maintaining a positive attitude towards customers.
- Account Management: You will maintain and update customer accounts and records accurately and efficiently.
- Product/Service Support: You will assist customers with product or service inquiries and sales, providing expert knowledge and guidance.
- Interdepartmental Coordination: You will collaborate with other departments to resolve customer issues, promoting seamless communication and teamwork.
- Training and Development: You will participate in training sessions to continually improve your customer service skills, staying up-to-date with industry best practices.
Required Qualifications:
- Education: A bachelor's degree in any field is preferred.
- Communication Skills: Excellent communication and interpersonal skills are essential for success in this role.
- Problem-Solving Abilities: Strong problem-solving abilities will enable you to effectively address customer concerns and resolve issues.
- Multitasking and Prioritization: Ability to multitask and prioritize tasks efficiently ensures timely completion of responsibilities.
- Computer Proficiency: Basic computer proficiency and data entry skills are required for managing customer accounts and records.
- Teamwork: Demonstrated ability to work in a team environment is crucial for effective collaboration and issue resolution.
- Customer Focus: Empathy and patience when dealing with customers are essential qualities for this role.
- Adaptability: Ability to adapt to changing customer inquiries and concerns promotes flexibility and a customer-centric approach.
- Lifelong Learning: Willingness to learn and apply new information demonstrates a commitment to growth and self-improvement.
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