Customer Service Representative
1 day ago
At Alight Solutions, we believe a company's success starts with its people. We Champion People, help our colleagues Grow with Purpose, and empower them to "Be Alight." Our core values are simple yet powerful:
- Champion People – be empathetic and create a workplace where everyone belongs.
- Grow with purpose – Be inspired by our higher calling of improving lives.
- Be Alight – act with integrity, be real, and empower others.
We're driven to connect passion with purpose. Our team's expertise in human insights and cloud technology helps companies and employees around the world make confident decisions for life.
Job OverviewThis role represents the Service Center responsible for delivering timely and accurate customer service through various mediums, including phone, web chat, and more. As a Customer Service Specialist, you will be an efficient communicator, well-versed in CS tools, domains, client plans, and provisions.
Key Responsibilities- 100% of production time to be spent logged in on calls or web chat.
- Answer calls & chats with an approach to deliver positive customer satisfaction.
- Articulate complex client plans and provisions in a simplified and understandable manner.
- Maintain internal & client-defined quality on calls.
- Understand and contribute positively in meeting client SLAs & targets.
- Adhere to Customer Service Attendance & Accountability policies.
- Ensure Customer Service Representative, Team & Client level targets are met or exceeded consistently.
To succeed in this role, you should have:
- A Graduate degree in a listed discipline (BA, B.Com, BCA) with aggregate marks of >=55% (No Gaps/Failure throughout Graduation).
- Work Experience of 1 - 5 years in International Customer Service "Voice."
- Working knowledge of computers (Diploma/short-term course).
We offer comprehensive benefits packages that care for your whole person – mind, body, wallet, and life. Some highlights include:
- A variety of health coverage options.
- Wealth management programs.
- Continuing education and training opportunities.
- Tremendous potential with a growing global organization.
The estimated salary range for this position is approximately $45,000-$65,000 per year, depending on location and experience.
By joining Alight Solutions, you'll be part of a diverse and inclusive team committed to empowering every employee to thrive. If you're passionate about making a difference in people's lives, let's connect
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