Customer Service Representative

1 week ago


Gurgaon, Haryana, India Policybazaar Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at Policybazaar.

Key Responsibilities

The ideal candidate will be responsible for delivering exceptional customer service through various communication channels, including phone, email, and chat. Key responsibilities include:

  • Responding to customer inquiries in a timely and professional manner
  • Providing accurate and helpful information about products, pricing, and availability
  • Collaborating with internal departments to meet customer needs and resolve issues efficiently
  • Managing data entry tasks across multiple platforms
Qualifications and Requirements

To succeed in this role, the ideal candidate should possess:

  • A minimum of 1-3 years of relevant work experience (fresher candidates also encouraged to apply)
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to multitask, prioritize work, and manage time effectively
Additional Responsibilities

As a Customer Service Representative, you will also be expected to:

  • Adhere to the ISMS Policy, procedures, and objectives
  • Participate actively in ISMS exercises
  • Request access to necessary information from Team Leaders/Executives
  • Report known and suspected security incidents to the IT Helpdesk
  • Protect passwords and safeguard information assets against compromise
Salary Information

The estimated salary for this position is ₹300,000 per annum, commensurate with experience.



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