Customer Service Representative

1 day ago


Gurgaon, Haryana, India Genpact Full time

Genpact seeks a highly skilled Customer Service Representative to join our Gurgaon team.

The ideal candidate will deliver exceptional customer service, handling inbound calls and resolving disputes efficiently. They must possess excellent communication and comprehension skills, with the ability to work in a 24/7 environment.

Key Responsibilities:
  • Provide timely and effective support to customers via phone calls
  • Capture customer interactions, notes, and relevant information using web-based applications
  • Initiate dispute claims forms for investigation within regulatory timelines
  • Guide customers through online tools and applications to upload documents

We are looking for a self-disciplined, diligent, proactive, and detail-oriented individual with strong interpersonal skills and the ability to communicate complex issues clearly.

Requirements:
  • Graduate/Bachelor's Degree preferred
  • Comfortable working in a 24/7 environment with rotational shifts
  • Relevant experience in Dispute Intake or similar banking/Fintech process
  • Strong written and verbal English skills

This role offers a competitive salary range of $50,000 - $70,000 per year, depending on experience. We value diversity, inclusion, respect, and integrity, and we are an equal opportunity employer.



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