Customer Service Representative

1 day ago


Gurgaon, Haryana, India Alight Solutions Full time

About the Role:

Alight Solutions is seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service via voice calls.

Key Responsibilities:

  • Ensure 100% of production time is spent logged in on calls
  • Answer calls with an approach to deliver positive customer satisfaction
  • Articulate complex client plans and provisions in a simplified and understandable manner
  • Maintain internal & client defined quality on calls
  • Understand and contribute positively in meeting client SLA's & targets
  • Adhere to Customer Service Attendance & Accountability policies
  • Evaluate and meet or exceed customer service representative, team, and client level targets
  • Take complete ownership of self-learning & development
  • Ensure proper documentation and follow-ups and follow SOP's

Requirements:

  • Graduate in listed discipline (BA, B.Com, BCA) with aggregate marks of >=55%
  • Work Experience of 1-7 years for International Customer Service


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