Technical Support Associate
3 weeks ago
At Genpact, we are seeking a Technical Support Associate to provide world-class service to our customers.
The ideal candidate will have excellent communication and comprehension skills, with the ability to work in a fast-paced 24/7 environment.
Key Responsibilities:- Provide timely and effective support to customers via phone calls
- Capture customer interactions, notes, and relevant information using web-based applications
- Initiate dispute claims forms for investigation within regulatory timelines
- Guide customers through online tools and applications to upload documents
We require a graduate/bachelor's degree holder with relevant experience in Dispute Intake or similar banking/Fintech process. The successful candidate will be comfortable working in a 24/7 environment with rotational shifts and have strong written and verbal English skills.
Salary and Benefits:- Competitive salary range of $55,000 - $75,000 per year, depending on experience
- Ongoing training and development opportunities
- A dynamic work environment that values diversity, inclusion, respect, and integrity
We are an equal opportunity employer and consider applicants without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
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