Support Services Associate

4 days ago


Gurgaon, Haryana, India Genpact Full time

This is an exciting opportunity to join Genpact as a Support Services Associate. The successful candidate will be responsible for handling inbound phone calls from clients, providing exceptional customer service, and resolving their inquiries in a timely and accurate manner.

Key Qualifications

Bachelor's Degree or equivalent preferred.

Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit, and/or credit card industry.

Excellent written and verbal English communication skills, with the ability to compose clear and concise responses.

Ability to work in a 24/7 environment with rotational shifts.

Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.

Self-disciplined, diligent, proactive, and detail-oriented, with excellent time management skills.

Ability to maintain confidentiality and adhere to data security standards.

Familiarity with MS Office applications like Excel, Word, PowerPoint, Outlook, etc.

Estimated salary: $45,000 - $60,000 per annum.

Benefits include health insurance, paid time off, and opportunities for career growth and development.



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