Customer Service Operations Associate

4 days ago


Gurgaon, Haryana, India RegisterKaro Full time

Join RegisterKaro as a Customer Service Operations Associate and be part of a team that provides exceptional customer experiences.

About the Role:

We are looking for a highly motivated and skilled individual to join our customer service team in Gurgaon. As a Customer Service Operations Associate, you will be responsible for resolving customer inquiries in a timely and professional manner via phone, email, and chat.

Main Responsibilities:

  • Respond to customer inquiries and provide accurate information regarding products, services, and policies.
  • Troubleshoot and resolve customer issues effectively, ensuring high levels of customer satisfaction.
  • Document customer interactions and maintain detailed records of inquiries and resolutions in our CRM system.
  • Collaborate with other departments to address customer concerns and implement solutions.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Identify opportunities for improving customer service processes and contribute ideas for enhancements.
  • Participate in training sessions and team meetings to continuously improve skills and knowledge.

Requirements:

  • Any Graduate will be preferred.
  • Previous experience in customer service or support roles is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficient in using CRM tools.
  • A positive attitude and a passion for helping others.

Benefits:

As a Customer Service Operations Associate at RegisterKaro, you can expect a competitive salary of ₹500,000 - ₹700,000 per annum, depending on your qualifications and experience. We also offer opportunities for growth and development, a dynamic work environment, and a chance to work with a talented team.



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