Customer Service Operations Associate
4 days ago
Join RegisterKaro as a Customer Service Operations Associate and be part of a team that provides exceptional customer experiences.
About the Role:
We are looking for a highly motivated and skilled individual to join our customer service team in Gurgaon. As a Customer Service Operations Associate, you will be responsible for resolving customer inquiries in a timely and professional manner via phone, email, and chat.
Main Responsibilities:
- Respond to customer inquiries and provide accurate information regarding products, services, and policies.
- Troubleshoot and resolve customer issues effectively, ensuring high levels of customer satisfaction.
- Document customer interactions and maintain detailed records of inquiries and resolutions in our CRM system.
- Collaborate with other departments to address customer concerns and implement solutions.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify opportunities for improving customer service processes and contribute ideas for enhancements.
- Participate in training sessions and team meetings to continuously improve skills and knowledge.
Requirements:
- Any Graduate will be preferred.
- Previous experience in customer service or support roles is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in using CRM tools.
- A positive attitude and a passion for helping others.
Benefits:
As a Customer Service Operations Associate at RegisterKaro, you can expect a competitive salary of ₹500,000 - ₹700,000 per annum, depending on your qualifications and experience. We also offer opportunities for growth and development, a dynamic work environment, and a chance to work with a talented team.
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