Technical Support Associate

5 days ago


Gurgaon, Haryana, India Karnival Full time
About Karnival
We are a unified customer marketing platform that integrates various functionalities to elevate and leverage current customers' experiences. Our platform includes features like Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews, Loyalty, and a Customer Journey Builder.

Key Responsibilities
  • Provide technical support to customers, serving as their first point of contact.
  • Troubleshoot and resolve product-related issues in a timely and professional manner.
  • Escalate unresolved issues to the appropriate internal teams.
  • Document and report customer support tickets using a ticketing system.
  • Maintain a thorough understanding of the product features, functionalities, and integrations.
  • Assist customers with product setup, configuration, and usage.
  • Identify recurring issues and collaborate with the product team to improve user experience.
  • Deliver customer training and product demonstrations, if required.
  • Collect customer feedback and insights to inform product development.

Compensation Package
  • The estimated salary for this role is ₹7-10 LPA, depending on qualifications and location.
  • The compensation package includes a performance-based incentive structure.


  • Gurgaon, Haryana, India Carrier Full time

    About the RoleAs an Associate Engineer, you will be responsible for handling customer queries and ensuring timely resolution. Your primary goal is to deliver exceptional support services.Key Responsibilities:Analyze data to identify actionable insights and implement solutions.Work on offline activities provided by management.Follow established SOPs and...


  • Gurgaon, Haryana, India Genpact Full time

    At Genpact, we are seeking a Technical Support Associate to provide world-class service to our customers.The ideal candidate will have excellent communication and comprehension skills, with the ability to work in a fast-paced 24/7 environment.Key Responsibilities:Provide timely and effective support to customers via phone callsCapture customer interactions,...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking an experienced Technical IT Support Specialist to join our team at Genpact. In this role, you will provide Level 2 support for Windows Client and Mac OS, as well as perform administrative tasks associated with Windows Client.


  • Gurgaon, Haryana, India HCLTech Full time

    About the Role:HCLTech is seeking a highly motivated and detail-oriented Process Associate to join our team in Gurgaon.Estimated Salary Range: ₹4.5 Lakhs - ₹6.0 Lakhs per annum, depending on experience.Job Description:Company Overview: HCLTech is a leading global technology company that provides IT and engineering services to clients across...


  • Gurgaon, Haryana, India Cosmofeed Full time

    About CosmofeedWe are an innovative platform that empowers content creators to grow and monetize their audience.Our mission is to deliver exceptional technical support services to our users, ensuring they have a seamless experience on our platform.Job DescriptionRole Overview:The Technical Support Executive plays a critical role in providing expert solutions...


  • Gurgaon, Haryana, India ThoughtSol Infotech Pvt. Ltd Full time

    **Job Summary:**The Senior Technical Support Specialist is the first point of contact for IT support within ThoughtSol Infotech Pvt. Ltd, responsible for providing efficient and courteous technical assistance.This role involves handling initial support requests, troubleshooting technical issues, resolving basic IT incidents, and escalating complex problems...


  • Gurgaon, Haryana, India Cosmofeed Full time

    About CosmofeedCosmofeed is a cutting-edge platform designed to empower content creators with innovative tools and features that drive audience growth and monetization.We're expanding our team and seeking a skilled Technical Support Executive to provide exceptional assistance and solutions to users, addressing their inquiries and resolving technical issues...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a Customer Support Associate to join our team in Gurugram, Haryana, India. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients.


  • Gurgaon, Haryana, India Ets Full time

    About EtsEts is a leading provider of educational testing and assessment solutions.Job Role OverviewThis role involves working as a proctor for online exams, ensuring the integrity and security of the testing process.ResponsibilitiesWe are seeking an individual to monitor candidates during their online session, verify their identities, and ensure they meet...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly motivated and skilled Customer Support Associate to join our team at Genpact in Gurugram, Haryana, India. This role is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.About the RoleThis position involves providing top-notch support to our clients,...


  • Gurgaon, Haryana, India IGT Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Support Associate to join our team at IGT Solutions. This role involves providing exceptional support to our clients, addressing their queries, and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills, a strong ability to...


  • Gurgaon, Haryana, India Mediajade Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will be responsible for providing top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key...


  • Gurgaon, Haryana, India Wipro Full time

    Job Description">Wipro Offers Competitive Salary of $55,000 - $65,000 Per YearWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and delivering outstanding customer service.Key...


  • Gurgaon, Haryana, India Mediajade Full time

    We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our customer support team at Mediajade. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key Responsibilities:Provide technical support...


  • Gurgaon, Haryana, India Taboola Full time

    Job Summary:This role involves providing advanced technical support and expertise to customers, requiring a strong understanding of complex technical issues and solutions.Key Responsibilities:Investigate and resolve complex technical issues, including bug reporting and knowledge retention.Collaborate with cross-functional teams to analyze operational data...


  • Gurgaon, Haryana, India AHEAD Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at AHEAD. The successful candidate will provide exceptional technical support to end-users, troubleshoot and resolve hardware and software issues, and collaborate with the IT Operations team to ensure seamless service delivery.About UsAHEAD is a leading provider of...


  • Gurgaon, Haryana, India IGT Solutions Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at IGT Solutions Pvt Ltd. This is a full-time role with a mix of WFH and office work in Gurugram, India.About the RoleThe successful candidate will be responsible for providing technical assistance and support to customers via live calls, chats, and emails. They will also...


  • Gurgaon, Haryana, India Genpact Full time

    This is an exciting opportunity to join Genpact as a Support Services Associate. The successful candidate will be responsible for handling inbound phone calls from clients, providing exceptional customer service, and resolving their inquiries in a timely and accurate manner.Key QualificationsBachelor's Degree or equivalent preferred.Relevant experience in...


  • Gurgaon, Haryana, India Genpact Full time

    We are seeking highly skilled Customer Support Associates to join our team at Genpact in Gurgaon. As a key member of our organization, you will be responsible for providing world-class customer experiences while handling inbound phone call inquiries.The ideal candidate should possess experience in servicing US-based customers, preferably in Banking, crypto...


  • Gurgaon, Haryana, India Kay Tent Industries Full time

    About UsKay Tent Industries, a leading OEM manufacturer of backpacks to top luggage and laptop brands, is seeking a highly skilled Strategic Support Associate. As an Executive Assistant to the Managing Director, you will play a pivotal role in supporting day-to-day tasks and responsibilities.Estimated Salary: 5-10 LPAJob Responsibilities:Manage the MD's...