Technical Support Associate
5 days ago
We are a unified customer marketing platform that integrates various functionalities to elevate and leverage current customers' experiences. Our platform includes features like Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews, Loyalty, and a Customer Journey Builder.
Key Responsibilities
- Provide technical support to customers, serving as their first point of contact.
- Troubleshoot and resolve product-related issues in a timely and professional manner.
- Escalate unresolved issues to the appropriate internal teams.
- Document and report customer support tickets using a ticketing system.
- Maintain a thorough understanding of the product features, functionalities, and integrations.
- Assist customers with product setup, configuration, and usage.
- Identify recurring issues and collaborate with the product team to improve user experience.
- Deliver customer training and product demonstrations, if required.
- Collect customer feedback and insights to inform product development.
Compensation Package
- The estimated salary for this role is ₹7-10 LPA, depending on qualifications and location.
- The compensation package includes a performance-based incentive structure.
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