Technical Support Specialist

6 days ago


Gurgaon, Haryana, India Cosmofeed Full time
About Cosmofeed

We are an innovative platform that empowers content creators to grow and monetize their audience.

Our mission is to deliver exceptional technical support services to our users, ensuring they have a seamless experience on our platform.

Job Description

Role Overview:

The Technical Support Executive plays a critical role in providing expert solutions to users, addressing their inquiries and resolving issues related to our platform.

This role requires a unique blend of technical proficiency, excellent communication skills, and the ability to deliver outstanding customer service.

Main Responsibilities:

  • Investigate and effectively resolve user problems associated with our platform.
  • Respond to support inquiries from users through various channels, addressing concerns related to platform functionality and technical issues.
  • Consult with users to understand the steps they have taken to identify and attempt to resolve the problem.
  • Apply a deep understanding of our platform and troubleshooting procedures to provide solutions to user issues.
  • Collaborate closely with other team members to conduct research and jointly resolve complex technical problems.

Requirements:

  • Outstanding interpersonal and customer service abilities.
  • Maintain a professional and courteous demeanor when interacting with users.
  • Strong analytical and problem-solving skills.
  • Proficiency with Microsoft Office Suite or similar software.
  • Ability to explain technical issues clearly to both technical and non-technical users.

Salary Range:

Rupees 4.5 lakhs - 6.5 lakhs per annum, depending on qualifications and experience.

Why Join Us?

We offer a dynamic work environment that fosters growth and learning. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with experienced professionals. Our company culture values innovation, teamwork, and customer satisfaction.



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