Process Associate

4 weeks ago


Gurgaon, Haryana, India Genpact Full time
About Genpact

Genpact is a global leader in professional services and solutions, dedicated to delivering outcomes that shape the future.

We invite applications for the role of Process Associate - Customer Care.

This position involves developing trusted relationships with internal and external customers, providing quality service, and supporting the daily needs of Contact Center Agents.

Responsibilities Include:

  • Developing relationships with customers and providing top-notch service
  • Researching supplier inquiries and providing information through various channels
  • Communicating with suppliers to assist with self-service tool access
  • Escalating tickets to business areas when necessary
  • Maintaining professionalism in customer interactions
  • Meeting productivity expectations
  • Complying with company policies and procedures
  • Monitoring team performance and notifying managers
  • Collaborating with agents during high-volume periods
  • Updating knowledge base articles
  • Accurately recording data and communicating with stakeholders

Benefits Package: Competitive salary range, comprehensive benefits, and opportunities for growth and development.



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