Process Associate
4 weeks ago
Genpact is a global leader in professional services and solutions, dedicated to delivering outcomes that shape the future.
We invite applications for the role of Process Associate - Customer Care.
This position involves developing trusted relationships with internal and external customers, providing quality service, and supporting the daily needs of Contact Center Agents.
Responsibilities Include:
- Developing relationships with customers and providing top-notch service
- Researching supplier inquiries and providing information through various channels
- Communicating with suppliers to assist with self-service tool access
- Escalating tickets to business areas when necessary
- Maintaining professionalism in customer interactions
- Meeting productivity expectations
- Complying with company policies and procedures
- Monitoring team performance and notifying managers
- Collaborating with agents during high-volume periods
- Updating knowledge base articles
- Accurately recording data and communicating with stakeholders
Benefits Package: Competitive salary range, comprehensive benefits, and opportunities for growth and development.
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