Customer Support Representative
6 days ago
At Dam Good Fish, we're revolutionizing the seafood industry with our innovative 'dam to table' concept. We're on a mission to provide exceptional seafood experiences that exceed our customers' expectations.
Job Summary
We're seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive. As a key member of our customer service team, you'll be responsible for handling customer interactions through phone calls and WhatsApp, assisting with order placements, resolving customer queries, and collecting feedback.
Key Responsibilities
- Order Confirmation and Follow-up: Make outbound calls to customers to confirm orders and ensure seamless delivery.
- Customer Inquiries and Complaints: Respond promptly to inbound customer calls and assist with inquiries, complaints, and order placements.
- WhatsApp Support: Provide timely and professional support to customers via WhatsApp, resolving concerns and addressing queries.
- Order Assistance: Guide customers through the ordering process, ensuring a smooth and efficient experience.
- Issue Resolution: Address customer issues professionally and escalate unresolved matters to the relevant department.
- Documentation and Reporting: Record customer interactions, queries, and resolutions for accurate documentation and reporting.
- Team Collaboration: Work closely with the sales and operations teams to ensure exceptional customer satisfaction.
- Feedback Collection: Proactively reach out to customers to collect feedback and identify areas for improvement.
Qualifications and Skills
We're looking for an individual with excellent verbal communication skills in English, Hindi, and Bengali. Previous experience in customer service or telecalling is an advantage. Additionally, you should possess strong problem-solving and multitasking abilities, proficiency in using phone systems, WhatsApp, and basic computer applications (MS Office), and an empathetic and patient approach towards customers.
Estimated Salary: ₹25,000 - ₹35,000 per month, depending on location and experience.
About Us
Dam Good Fish is a pioneering seafood company that's changing the way people experience fresh seafood. We're committed to providing exceptional quality and freshness while exceeding our customers' expectations.
-
Customer Support Representative
2 weeks ago
Gurgaon, Haryana, India Yellow Class Full timeWe are seeking a dedicated and enthusiastic Customer Support Representative to join our Customer Experience Department at Yellow Class. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently.Key ResponsibilitiesResponding to Inbound & Outbound...
-
Customer Support Representative
1 week ago
Gurgaon, Haryana, India PetMojo Full timeAt PetMojo, we are dedicated to providing exceptional pet care services. We are seeking a skilled Customer Support Executive to join our team.About the RoleWe are looking for a highly motivated and customer-focused individual to provide support to our clients. As a Customer Support Executive, you will be responsible for addressing customer inquiries,...
-
Customer Support Representative
1 week ago
Gurgaon, Haryana, India Genpact Full timeJob Description:We are seeking a skilled Customer Support Representative to join our team at Genpact, where you will play a crucial role in resolving customer disputes and delivering exceptional service.About the Role:You will be responsible for handling inbound phone calls from customers requesting assistance with disputed transactions. Your primary...
-
Gurgaon, Haryana, India IGT Solutions Full timeCustomer Service Role at IGT SolutionsWe are seeking a talented Business Development Representative to join our team in Gurugram. As a key member of our customer support team, you will be responsible for handling customer inquiries and providing valuable responses in real-time.Key Responsibilities:Handle customer queries and provide timely and accurate...
-
Customer Support Associate
1 week ago
Gurgaon, Haryana, India VisionaryHire Full timeJob OverviewVisionaryHire is a leading recruitment agency that connects talented individuals with top companies.We're currently hiring Customer Service Representatives to join our team!About the RoleThis is an exciting opportunity for freshers to kick-start their career in customer service. As a Customer Service Representative, you will be responsible for...
-
Customer Support Team Lead
3 weeks ago
Gurgaon, Haryana, India Talent Integrators Full timeWe are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.About the Role:Oversee the daily operations of the customer service process, ensuring seamless communication with customers.Mentor and develop the skills of a team of...
-
Customer Experience Representative
3 weeks ago
Gurgaon, Haryana, India AMEX Full timeAt American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're seeking a highly skilled Customer Experience Representative to join our team and help us achieve this goal.About the RoleThis is a unique opportunity to work in a fast-paced, dynamic environment where you'll have the chance to...
-
Customer Service Representative
1 month ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time**Company Overview**HireBloc Ventures Pvt Ltd is a leading recruitment agency specializing in providing staffing solutions to various industries. With a strong focus on customer satisfaction, we help companies find the right talent and candidates discover their dream jobs.**Job Overview**We are seeking a highly skilled Customer Service Representative to join...
-
Customer Service Representative
2 days ago
Gurgaon, Haryana, India White Force Group Full timeWe are seeking a highly motivated and skilled Customer Service Representative to join our team at White Force Group. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and visitors.Job Summary:The Customer Service Representative will act as the first point of contact for our clients and...
-
Customer Service Representative
2 weeks ago
Gurgaon, Haryana, India BT Group Full timeWe are seeking a highly skilled Customer Service Representative to join our team at the BT Group. In this role, you will be responsible for assisting in creating value-based relationships with customers to optimise customer service.The ideal candidate will have excellent communication skills, be able to gather customer information and perform basic analysis...
-
Customer Service Representative
1 day ago
Gurgaon, Haryana, India Genpact Full timeWe are seeking a skilled and patient Customer Service Representative to join our team as a Voice Support Associate in Gurgaon. This role is ideal for individuals who enjoy working with customers, have strong communication skills, and are proficient in handling multiple tasks simultaneously.About the RoleThe successful candidate will be responsible for...
-
Customer Support Representative
2 weeks ago
Gurgaon, Haryana, India Essvee Consultant Full timeAbout the Role:We are seeking a skilled Customer Support Specialist to join our team at Essvee Consultant. This role requires an individual with excellent communication skills, a thorough understanding of marketing and negotiating techniques, and a passion for sales.Key Responsibilities:Understand customer requirements and provide effective...
-
Customer Support Associate
3 weeks ago
Gurgaon, Haryana, India IGT Solutions Full timeAbout IGT SolutionsWe are a leading company in the industry, seeking talented individuals to join our team.Job SummaryWe are looking for a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely and...
-
Gurgaon, Haryana, India Alight Solutions Full timeAlight Solutions is seeking a highly skilled Customer Service Representative to join our team in Gurgaon, India. This role offers an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer service.About the JobWe are looking for a talented individual who can provide top-notch customer support and resolve issues...
-
Customer Success Representative
3 weeks ago
Gurgaon, Haryana, India TransOrg Analytics Full timeJob OverviewWe are seeking a Customer Success Representative to join our team at TransOrg Analytics.
-
Customer Service Representative
1 day ago
Gurgaon, Haryana, India Alight Solutions Full timeJob OverviewAlight Solutions is seeking a skilled Customer Service Representative to join our team.
-
Customer Service Representative
3 weeks ago
Gurgaon, Haryana, India Yatriv Consultants Full timeAt Yatriv Consultants, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Bangalore. As an Associate Inbound Voice Process professional, you will be the face of our organization, interacting with customers to provide exceptional service and support.
-
Customer Service Representative
2 weeks ago
Gurgaon, Haryana, India MattsenKumar Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at MattsenKumar in Gurugram, India. This role is responsible for providing exceptional customer service and support to our clients through inbound calls.
-
Customer Service Representative
1 month ago
Gurgaon, Haryana, India Mekyek Full timeAt Mekyek, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Responding to customer inquiries via phone, email, and chatResolving customer issues...
-
Sales Representative
3 weeks ago
Gurgaon, Haryana, India Future tree retail Pvt Ltd Full timeCompany OverviewFUTURE TREE RETAIL PVT LTD is a dynamic retail company seeking an experienced Sales Representative to join our team.Salary: ₹45,000 - ₹60,000 per month (based on performance and experience)Job Description:We are looking for a skilled Telecaller Sales Representative to reach out to active and budding clients to encourage the purchase of...