Customer Support Representative

6 days ago


Gurgaon, Haryana, India DamGoodFish Full time

At Dam Good Fish, we're revolutionizing the seafood industry with our innovative 'dam to table' concept. We're on a mission to provide exceptional seafood experiences that exceed our customers' expectations.

Job Summary

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive. As a key member of our customer service team, you'll be responsible for handling customer interactions through phone calls and WhatsApp, assisting with order placements, resolving customer queries, and collecting feedback.

Key Responsibilities

  • Order Confirmation and Follow-up: Make outbound calls to customers to confirm orders and ensure seamless delivery.
  • Customer Inquiries and Complaints: Respond promptly to inbound customer calls and assist with inquiries, complaints, and order placements.
  • WhatsApp Support: Provide timely and professional support to customers via WhatsApp, resolving concerns and addressing queries.
  • Order Assistance: Guide customers through the ordering process, ensuring a smooth and efficient experience.
  • Issue Resolution: Address customer issues professionally and escalate unresolved matters to the relevant department.
  • Documentation and Reporting: Record customer interactions, queries, and resolutions for accurate documentation and reporting.
  • Team Collaboration: Work closely with the sales and operations teams to ensure exceptional customer satisfaction.
  • Feedback Collection: Proactively reach out to customers to collect feedback and identify areas for improvement.

Qualifications and Skills

We're looking for an individual with excellent verbal communication skills in English, Hindi, and Bengali. Previous experience in customer service or telecalling is an advantage. Additionally, you should possess strong problem-solving and multitasking abilities, proficiency in using phone systems, WhatsApp, and basic computer applications (MS Office), and an empathetic and patient approach towards customers.

Estimated Salary: ₹25,000 - ₹35,000 per month, depending on location and experience.

About Us

Dam Good Fish is a pioneering seafood company that's changing the way people experience fresh seafood. We're committed to providing exceptional quality and freshness while exceeding our customers' expectations.



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