Customer Support Team Lead

1 month ago


Gurgaon, Haryana, India Talent Integrators Full time

We are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.

About the Role:
  • Oversee the daily operations of the customer service process, ensuring seamless communication with customers.
  • Mentor and develop the skills of a team of customer support representatives.
  • Analyze and resolve customer complaints efficiently.
  • Develop and implement effective policies and procedures.
  • Create comprehensive training programs to enhance service delivery standards.
  • Select and hire top talent for the team.
  • Maintain high-quality assurance by conducting regular surveys and providing constructive feedback.
  • Stay up-to-date on product knowledge to deliver exceptional customer support.

The ideal candidate must be an excellent communicator with strong leadership skills. Female candidates with B.tech qualification and minimum 32 years of age are encouraged to apply.

Talent Integrators offers a competitive salary of ₹800,000 per annum for this position.



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