Technical Support Team Lead
18 hours ago
We are seeking an experienced Technical Support Team Lead to join our team at Taboola. As a key member of our support organization, you will be responsible for leading a high-performing team of technical support specialists.
In this role, you will inspire and motivate your team to deliver outstanding customer experiences. You will own customer success, ensuring seamless support operations that meet SLAs and exceed customer expectations.
You will drive innovation by analyzing performance metrics, identifying trends, and implementing process improvements. Your technical expertise will enable you to tackle complex challenges and provide guidance to resolve critical issues.
To succeed in this role, you will need strong leadership and people management skills, with a proven track record in motivating high-performing teams. You will also require expertise in coaching, mentoring, and developing team members.
A deep understanding of technical support operations and metrics is essential, as well as proficiency in Jira, Salesforce, and Tableau for data-driven decision making. Strong analytical and problem-solving skills will enable you to drive process improvements.
This is an excellent opportunity to leverage your technical expertise and leadership skills to drive business growth and customer satisfaction. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
Required Skills and Qualifications- Proven experience in leading technical support teams in a fast-paced environment
- Strong interpersonal and communication skills to build relationships and resolve conflicts
- Deep understanding of technical support operations and metrics
- Proficiency in Jira, Salesforce, and Tableau for data-driven decision making
- Strong analytical and problem-solving skills to drive process improvements
We offer a competitive salary of $120,000 per year, based on the U.S. national average for a Technical Support Team Lead in the ad-tech industry. Our benefits package includes health insurance, retirement savings plan, and paid time off.
About Us
Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites. We have offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo, and Bangkok.
-
Technical Support Team Lead
4 weeks ago
Gurgaon, Haryana, India Taboola Full timeTaboola, a leading content discovery platform, is seeking a Technical Support Team Lead to develop and lead a high-performing team providing expert services to customers. As a Technical Support Team Lead, you will be responsible for leading a team that provides 24/7 support to customers, troubleshooting complex issues related to Taboola's Advertiser Platform...
-
Technical Support Team Lead
4 weeks ago
Gurgaon, Haryana, India Taboola Full timeTaboola, the world's largest content recommendation platform, is seeking a Technical Support Team Lead to lead an exceptional advertising support team. In this role, you will lead an India-based team providing 24/7 expert services to Taboola's customers, troubleshooting complex issues related to the Taboola Advertiser Platform and technologies. You will...
-
Technical Support Team Lead
3 weeks ago
Gurgaon, Haryana, India Taboola Full timeJob SummaryWe are seeking a highly skilled Technical Support Team Lead to join our Advertiser Platform team at Taboola.About the RoleIn this key leadership position, you will lead a team of technical support professionals in providing expert services to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive...
-
Technical Team Lead
1 month ago
Gurgaon, Haryana, India Davies Group Full timeJob Title: Technical Team LeadAt Davies North America, we're seeking a highly skilled Technical Team Lead to join our team. As a Technical Team Lead, you will be responsible for designing, supporting, and maintaining our IT infrastructure.Key Responsibilities:Lead a team of IT professionals to implement new IT systems and manage the IT infrastructure.Design...
-
Technical Lead
4 weeks ago
Gurgaon, Haryana, India Patch Infotech Private Limited Full timeJob Description:Job Title: Technical Lead - Team ManagementDescription:We are seeking an experienced Technical Lead to oversee the daily operations of our L1 IT support team. The successful candidate will be responsible for ensuring tasks are completed efficiently and to a high standard.Key Responsibilities:- Oversee the daily operations of the L1 IT support...
-
Tech Support Team Lead
5 days ago
Gurgaon, Haryana, India FieldAssist Full timeCompany Overview: FieldAssist is a SaaS-based technology platform transforming the route-to-market capabilities of CPG companies across the value chain.About Us: Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for...
-
Technical Support Team Member
3 weeks ago
Gurgaon, Haryana, India Mediajade Full timeRole OverviewWe are seeking a skilled Technical Support Executive to provide exceptional technical assistance to our customers. In this role, you will be responsible for resolving product-related queries, diagnosing technical issues, and ensuring customer satisfaction.Key Responsibilities:Technical Support: Provide technical support to customers via various...
-
Technical Team Lead
3 weeks ago
Gurgaon, Haryana, India Davies Group Full timeAbout the RoleWe are seeking an experienced Technical Team Lead to join our IT team at Davies North America. As a key member of our infrastructure team, you will be responsible for designing, supporting, and maintaining our IT infrastructure.Key ResponsibilitiesLead a team of IT professionals to implement new IT systems and manage the IT infrastructure,...
-
Technical Solutions Engineer Team Lead
4 weeks ago
Gurgaon, Haryana, India Criteo Full timeAbout the Role:We are seeking a highly motivated Technical Solutions Engineer Team Lead to lead our existing EMEA GCOC team based in India. This role requires a versatile skillset; the position allows the candidate to gain experience guiding a team of technical solution engineers and working closely with our business partners.As a Technical Solutions...
-
Technical Design Team Lead
2 days ago
Gurgaon, Haryana, India Orange Business Services Full timeJob Description:The Technical Design Team Lead is responsible for overseeing the technical design process, ensuring seamless delivery of services to customers.Key Responsibilities:Maintain strong relationships with allocated customer base and act as technical champion within Orange Business Services.Liaise directly with customers to obtain all relevant...
-
Gurgaon, Haryana, India Taboola Full timeTaboola, the world’s largest content recommendation platform, is looking for a seasoned Technical Support Team Lead to lead an exceptional advertising support team in India. This role involves leading a 24/7 expert services team that troubleshoots complex issues related to Taboola’s Advertiser Platform and technologies.In this position, you will...
-
iOS Team Lead and Technical Director
6 days ago
Gurgaon, Haryana, India vimishaitech Full timeWe are seeking an experienced and skilled iOS Team Lead to join our dynamic team at vimishaitech.Job DescriptionThe ideal candidate will possess strong technical skills, leadership abilities, and a passion for delivering high-quality mobile experiences. As an iOS Team Lead and Technical Director, you will be responsible for leading a team of iOS developers,...
-
Customer Support Team Lead
2 weeks ago
Gurgaon, Haryana, India Talent Integrators Full timeWe are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.About the Role:Oversee the daily operations of the customer service process, ensuring seamless communication with customers.Mentor and develop the skills of a team of...
-
Technical Team Lead for Web Development
1 week ago
Gurgaon, Haryana, India Dhwani Rural Information Systems Full timeAbout Dhwani Rural Information Systems:A social/development sector-focused advisory and consulting firm, we develop IT applications for NGOs abroad. We're seeking a seasoned and motivated Technical Team Lead to join our innovative technology department.As the lead of our frontend team, you'll be responsible for driving successful project delivery, managing...
-
Gurgaon, Haryana, India Taboola Full timeJob SummaryWe are seeking a highly motivated Technical Support Team Lead to join our team at Taboola, the world's leading content discovery platform. As a Technical Support Team Lead, you will be responsible for leading an amazing advertising support team in India, providing 24*7 expert services to our customers.About UsTaboola is the largest content...
-
IT Technical Lead
3 weeks ago
Gurgaon, Haryana, India ADCI - Haryana - D50 Full timeJob Title: IT Technical LeadWe are ADCI - Haryana - D50, a forward-thinking organization dedicated to innovation and excellence. Our team is seeking an experienced IT Technical Lead to join our dynamic group of professionals.About the Role:This is an exceptional opportunity for a seasoned IT professional to take on a leadership role and drive the success of...
-
Technical Lead for PHP Development Team
2 days ago
Gurgaon, Haryana, India Indus Net Technologies Ltd Full timeAbout the RoleWe are seeking a seasoned Technical Lead to spearhead our PHP Developer Team. As the primary point of contact, you will be responsible for overseeing project execution and fostering an environment that encourages growth and productivity.Key Responsibilities:Design, develop, test, debug, and document software according to functional...
-
Technical Support Specialist
3 weeks ago
Gurgaon, Haryana, India 2coms Full timeJob Offer2coms is seeking a highly skilled Desktop Support professional to join our team in Gurgaon. The ideal candidate will have excellent communication skills and a strong technical background.Key ResponsibilitiesProvide technical support for desktop-related issuesCommunicate effectively with stakeholders to resolve issuesWork collaboratively with the...
-
Technical Support Specialist
4 weeks ago
Gurgaon, Haryana, India Taboola Full timeJob Summary:This role involves providing advanced technical support and expertise to customers, requiring a strong understanding of complex technical issues and solutions.Key Responsibilities:Investigate and resolve complex technical issues, including bug reporting and knowledge retention.Collaborate with cross-functional teams to analyze operational data...
-
Technical Support Specialist
3 weeks ago
Gurgaon, Haryana, India 2coms Full timeWelcome to 2coms, a leading MNC in Gurgaon. We are looking for a skilled Desktop Support candidate to join our team. The ideal candidate should have excellent communication skills and good technical knowledge.The successful candidate will be responsible for providing support to our team members, resolving technical issues, and ensuring smooth operations. The...